Missed waste collections

If we haven't collected your waste (rubbish for landfill), please check the following:

  • you placed your waste in the correct place by 7.00am on your collection day
  • you did not place items in your bin which made it too heavy
  • you put your bin/bags out on the correct day/week
  • whether the Waste Collection team left a sticker explaining there was a problem

If none of the above apply, you must contact us to report your missed bin within 1 working day of your normal collection time. Note: we can only log your missed collection after 4.00pm on your collection day.

Once we have logged your missed bin, we will return to empty it as soon as possible.

Missed recycling collections

We cannot return for missed recycling unless this is for an assisted collection.

If we've missed a recycling collection, please present any extra recycling in clear and untied bags on your next scheduled collection.

Missed garden waste collections

We cannot return for missed garden waste unless this is for an assisted collection or a bin which has been paid for under the additional garden waste subscription scheme.

If we've missed a garden waste collection, please keep it until your next scheduled collection; in this case, however, we will not collect any additional garden waste which does not fit into your green bin(s).

Household waste recycling centres

You are able to dispose of any excess waste, or waste resulting from a missed collection, at either of our household waste recycling centres (HWRCs):

Also see

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