How we deal with missed waste collections for individual households depends on a number of factors, including the type of waste collection which was missed.
We deal with missed collections for entire streets or for communal bins differently and will publish details of any known service issues or missed streets on our collection updates page
You can contact us to report missed streets if we haven't already published details about it.
Missed household waste (rubbish) collections
If we haven't collected your waste (rubbish for landfill), please check the following:
- you placed your waste in the correct place by 7.00am on your collection day
- you did not place items in your bin which made it too heavy
- you put your bin/bags out on the correct day/week
- whether the Waste Collection team left a sticker explaining there was a problem
If none of the above apply, you must contact us to report your missed bin within 1 working day of your normal collection time. Note: we can only log your missed collection after 4.00pm on your collection day.
Once we have logged your missed bin, we will return to empty it as soon as possible.
Missed recycling collections
We cannot return for missed recycling unless this is for an assisted collection.
If we've missed a recycling collection, you can present any extra recycling on your next scheduled collection.
Please see our guidelines regarding excess and additional recycling.
Missed garden waste collections
If we've missed a garden waste collection, please keep it until your next scheduled collection; in this case, however, we will not collect any additional garden waste which does not fit into your green bin(s).
Missed streets and communal bins
If we have missed waste collections for a whole street, or for communal bins at a block of flats, this will usually be due to either known service issues or known access issues.
When an entire street or a communal bin has been missed, we will always try to revisit at the next opportunity (usually the following day).
For missed streets, please ensure that your waste is presented no later than 7.00am each day, after the initial missed collection.
If access issues, such as road works or badly parked vehicles, prevent us from being able to carry out a revisit then you may need to wait until your next scheduled collection date. If this is the case, for kerbside collections please ensure that your waste is not left at the kerbside and take it back in until the next collection date.
If a missed collection or access issues for a communal bin leads to an excessive build up of waste around the bins, this could cause further issues with collections. Contact us to report any build up of waste and use alternate solutions to dispose of your waste or recycling until such time as the problems are resolved, if possible.
Household waste recycling centres
You are able to dispose of any excess waste, or waste resulting from a missed collection, at either of our household waste recycling centres (HWRCs):