If we haven't collected your waste (rubbish for landfill), please check the following:
- you placed your waste in the correct place by 7am on your collection day
- you did not place items in your bin which made it too heavy
- you put your bin/bags out on the correct day/week
- whether the Waste Collection team left a sticker explaining there was a problem
If none of the above apply, you must contact us to report your missed bin within 24 hours of your normal collection time.
Once we have logged your missed bin, we will empty it by the end of the next working day.
Please note that we cannot return for missed recycling or garden waste unless this is for an assisted collection.
If we have missed a recycling collection, please present any extra recycling in clear and untied bags on your next scheduled collection.