We offer a number of options to make paying your bill, or paying for our services, as convenient as possible - in most cases you'll need your payment reference number.
Please note that we can't accept cash payments for bills or services at our Customer Centre.
Direct Debit
Make regular payments by direct debit:
- council tax payments and direct debits
- business rates payments and direct debits
- council rent payments and direct debits
Credit or debit card
If you wish to make a payment by debit or credit card (VISA or MasterCard) you can:
- pay council tax online
- pay business rates online
- pay council rent online
- call our council tax, business rates or housing team, via our customer centre
- call our payment line on telephone: 01904 551557 (available 24 hours a day, 7 days a week)
Cash and cheque payments
You can make payments by cash or cheque at any Post Office, or by cash at any shop or garage displaying the PayPoint symbol for your:
Instalment plans
Council Tax
Council tax bills can be set up with the following instalment plans:
- 1 instalment
- 2 instalments
- 10 instalments
- 12 instalments
Most bills are set to 10 instalments; to change your arrangements contact our Council Tax Team, via the Customer Centre.
Business rates
Business rates can be set up with the following instalment plans:
- 1 instalment
- 2 instalments
- 10 instalments
To discuss or change how you're paying your business rates contact our Business Rates Team.
Other payment information
You can pay online for other council invoices, including:
- health and social care
- parking and traffic charges
- waste and recycling charges
- business licensing
- council tax, business rates and rent
- any other invoices
Also see
Self-service Payments
24 hours a day, 7 days a week.
Business Rates
Council Tax appointments
To get council tax advice in person at West Offices, you need to make an appointment.