Keeping the electoral register up-to-date

Planned maintenance to the Planning Portal

Due to an upgrade to the Planning Portal between 9am and midday on Saturday 21 October, customers will be unable to view documents on the site during this time.

The 'annual canvass' ensures the correct details are on the electoral register before it's published on 1 December. Each year (between August and November) we send a Household Enquiry Form (HEF) to "the occupier" of every household in our area to check the information we hold.

Even if no changes are needed to your HEF you're legally required to confirm the details.

Confirm or change household details

You'll need your 10 digit security code and 8 letter password from your HEF to confirm or change your household details online. If there's no security code or password printed on your form, you cannot respond online - you must sign, date and return the paper form by post, in the envelope provided.

Household Enquiry Form (HEF)

Anyone in your household can respond to your HEF;

  • you're legally required to respond
  • responding helps to ensure that names are added to the electoral register
  • canvassers will call at households which haven't responsed
  • if you don't respond you could be fined up to £1000 and your name may be removed from the register
  • if you knowingly provide false information you may incur a fine and 6 months in prison

Checking your HEF

When your household receives your 'pre-filled' Household Enquiry Form (HEF) check the details of everyone living at your address, who is registered to vote, including:

If there are no eligible residents you should state why this is the case.

Respond by 13 September 2017 to avoid being issued with a reminder.

Respond without changes to your HEF

Even if no changes are needed to your HEF you're legally required to confirm the details; visit www.hef-response.co.uk.

You'll need your 10 digit security code and 8 letter password from your HEF to confirm or change your household details online. If there's no security code or password printed on your form, you cannot respond online - you must sign, date and return the paper form by post, in the envelope provided.

Respond with changes to your HEF

If changes are needed to your HEF visit www.hef-response.co.uk to confirm the new details;

  • if someone living at your address is missing from your HEF they should register via www.gov.uk/registertovote
  • if you registered online during August your name may not be on your household HEF due to printing schedules of the Annual Canvass, however, a confirmation of registration letter is evidence of your registration and you can confirms this via www.hef-response.co.uk
  • if someone who is not living at your address is listed on your HEF visit www.hef-response.co.uk to make changes
  • if you want to opt in or out of the open register visit www.hef-response.co.uk to make changes as part of the Annual Canvass - alternatively, you can request this by letter, email or telephone call to Electoral Services, at any time
  • if you want to alter your postal vote or proxy vote arrangements visit www.hef-response.co.uk to make changes as part of the Annual Canvass - alternatively, you can request this by letter, email or telephone call to Electoral Services, at any time

You'll need your 10 digit security code and 8 letter password from your HEF to confirm or change your household details online. If there's no security code or password printed on your form, you cannot respond online - you must sign, date and return the paper form by post, in the envelope provided.

After you respond

Any changes to the HEF trigger 'follow up actions' by Electoral Services:

  • if new people are eligible to be registered at your address they'll receive an 'invitation to register'
  • if anyone listed is not living at your address there will be a review to remove the information
  • if any residents want to opt out of the open register we'll contact them for confirmation
  • if any residents want to change their posts voting arrangements we'll contact them for confirmation

Also see

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