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Out-of-hours emergencies

During normal opening times we deal with urgent problems within 2 hours; use our eForms to report problems.

To report an emergency (fire, flood, criminal act, or circumstances posing risk to public health and safety) that requires immediate attention 'out of hours' (after 5.00pm Monday to Thursday, or between 3.00pm Friday and 8.30am Monday), telephone: 01904 551550.

We maintain and repair:

  • street lights (including steel and concrete posts)
  • illuminated signs, bollards and beacons
  • floodlights around the City Walls
  • flashing school signs

See which street lighting problems we can't help with.

Report a street lighting problem

Don't touch or interfere with damaged or faulty electrical equipment as it can cause serious injury, or death - report street lighting problems to us.

We’ll check the street lighting fault during daylight hours and aim to ‘fix first visit’; see our street lighting response times.

Report a street lighting problem

To report a problem with street lighting tell us:

  • street light number
  • street name
  • details of location (for example, 'outside house number 2')
  • information about the problem (for example, 'not working', 'on at wrong time', 'damaged')

Our response to street lighting problems

When you report a street lighting problem our action depends on the fault:

  • urgent faults will be repaired or made safe within 2 hours
  • normal faults will be repaired or made safe within 4 working days

Any street lighting problems we’ve ‘made safe’ will be repaired within 20 working days.

If we’re working with a utility company to resolve problems (such as issues with the electricity supply), we'll complete repairs within 35 working days, which is the national standard.

Our street lighting responsibilities

We can't help with street lighting problems on privately owned land, NHS or library property and ‘unadopted roads’.

As part of our ongoing Carbon Reduction Programme, when we install new lights across the city we aim to:

  • decrease our carbon footprint
  • reduce our energy bills
  • improve lighting (replacing traditional lamps with brighter white light)

Request a new street light

Email: to request a new street light.

Note: Check our street lighting responsibilities beforehand.

Also see

Waste, Highways and Environmental Services

Telephone: 01904 551551