Accessibility Statement

We are committed to making our website as accessible as possible for all customers.

Our accessibility settings allow you control how our website looks, including:

  • changing the font and letter spacing
  • choosing your colour preferences
  • adjusting the text size

If you're using a desktop PC you can also change the text size using browser settings. Alternatively change text size using your keyboard. Hold down the 'Ctrl' key and use '+' or '-' to increase or decrease the size.


BrowseAloud can help if you need reading support or prefer to listen to information instead of reading, it's particularly useful if you have dyslexia or a mild visual impairment.

Use the BrowseAloud logo on our site to access other tools such as:

  • text magnification
  • page simplifier
  • screen mask
  • language translation

Language translation with BrowseAloud

BrowseAloud can translate our web pages into 78 languages, which can be helpful if English is not your first language. Translated text can also be spoken out loud, if a 'matching' voice is available (currently 35 there are voices for languages).

Help with BrowseAloud

A full range of support services are provided for BrowseAloud:

Other translation services

Although our website and documents are written in the English language, we will provide information in other languages and formats on request. We also offer a phone translation service. Find out about our Interpreting and translation services.

BSL interpreting service

Customers who use British Sign Language can access our BSL interpreting service when visiting our customer centre and/or when contacting our customer service team from elsewhere.

Also see