Accessibility statement

We're committed to making our online services as accessible as possible for all customers; find out about the accessibility support we offer. Alternatively, this Accessibility Statement provides information on:

Accessibility of our online services

Our online services are designed to be used by as many people as possible; the text should be clear and simple to understand and you should be able to:

  • zoom in up to 300% without problems
  • navigate most of our online services using just a keyboard
  • use most of our online services with screen reader software

Our online services are partially compliant with the latest Web Content Accessibility Guidelines, known as 'WCAG 2.1 AA'.

Parts of our online services are not fully accessible. For example:

  • some pages and document attachments are not clearly written
  • some tables do not have row headers
  • some pages have inappropriate colour contrast
  • some headings are not consistent
  • some images do not have appropriate alternative text
  • some buttons are not correctly identified
  • some error messages are not clearly associated with form controls
  • many documents in Portable Document Format (PDF) are not accessible

Get details of online services which don't meet accessibility standards, and online services exempt from accessibility standards.

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Requesting services in an accessible format

If you need information in a different format email:, and tell us:

  • the location of the information (copy and paste the URL/address from your browser address bar)
  • your name and email address (so we can respond)
  • the format you need (for example, audio CD, braille, British Sign Language (BSL), large print, accessible PDF)

Our Web Services Team will ensure the appropriate Service Area is aware of your needs, and respond within 5 working days.

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Reporting accessibility problems

If you find any accessibility problems that are not listed on this page, or you think we’re not meeting the accessibility requirements, email: in the first instance so that we can work to resolve the issue. If you contact us with a complaint about the accessibility of our online services, and you’re not happy with our response the Equality Advisory and Support Service may be able to help you.

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations.

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Online services which don't meet accessibility standards

We'll provide information about any of our online services which are 'non-compliant' and don't meet accessibility standard 'WCAG 2.1 AA', by 23 September 2020.

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Online services which are exempt from accessibility standards

We'll provide information about any of our online services which are exempt from accessibility standard 'WCAG 2.1 AA', by 23 September 2020.

The accessibility regulations do not require us to 'fix' existing documents if they were published before 23 September 2018 (if they’re not essential to providing services), neither are we required to amend PDFs which are part of heritage collections or scanned manuscripts; email us about requesting services in an accessible format.

We do not plan to add captions to live video streams, because live video is exempt from meeting the accessibility regulations, as are pre-recorded audio and videos published before 23 September 2020.

Maps are exempt from accessibility regulations, but we're working to provide essential information in accessible ways; email us about requesting services in an accessible format.

Where our assessments have determined that it would be disproportionate burden to apply fixes to make part of online services accessible, we'll detail the requirements that we're unable to comply with, and set out how to obtain accessible alternatives, by 23 September 2020.

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Ongoing improvements for increased accessibility

We’re committed to being a fair and inclusive council, and we're passionate about providing accessible services, ensuring they’re properly designed and coded, so more people can use them, more easily, regardless of their hardware, software, language, location, or ability.

Our online services are currently being (and will continue to be) reviewed for compliance with WCAG 2.1 AA; these tests are carried out internally using manual checks alongside automated testing using SiteMorse. The findings of our ongoing SiteMorse reviews will continue to inform and prioritise our actions, as we work to improve accessibility across our online services.

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Also see