For general enquiries contact our Customer Centre at West Offices on telephone: 01904 551550.
We’re open Monday to Friday 8.30am to 5.00pm, excluding UK bank holidays.
At any time (24 hours a day, 7 days a week) you can also:
- email: ycc@york.gov.uk
- send Customer Services a general message online
- report neighbourhood problems using our eForms
- pay bills online
- telephone: 01904 551557 to make a payment
Appointments relating to Council Tax
Telephone: 01904 551550 to make an appointment at West Offices for council tax in person.
Appointments relating to Benefits
Telephone: 01904 551556 to make an appointment at West Offices for benefits advice in person.
Appointments for bus pass applications
Telephone: 01904 551550 to make an appointment at West Offices for concessionary bus pass application assistance in person.
Help with blue badge applications
Get help with your application for a Blue Badge.
British Sign Language
Customers who use British Sign Language (BSL) can use our BSL interpreting service.
Proof of life and residence for foreign pensions
Make an appointment with our Electoral Services team for a Proof of life form stamp to confirm your residency in the UK.
Find us
Download a map showing the location of our Customer Centre at West Offices.
See a map showing the area we cover (our 'wards').