Your council

Video appointments

We'll offer you a video appointment using the 'Attend Anywhere' service if it’s suitable for you and your needs.

Video appointments:

Set up before your video appointment

To attend your video appointment, you'll need:

  • a computer, laptop, smartphone or tablet with a microphone and a camera
  • WiFi or 4G internet access
  • a web browser (such as Chrome or Safari)
  • a private, quiet place where you can speak and listen
  • to use a 'test call' before your appointment, to check your connection, camera, speaker and microphone

Read the Attend Anywhere set up guide before attending your video appointment; the Attend Anywhere trouble shooting guidance provides extra help, if you need it.

Attending a video appointment

You must provide some details, including your date of birth to confirm your identity, and your telephone number so we can call you back if needed.

When you click Start Call, you'll go into a 'virtual waiting room'; when the person you're meeting is ready, their name and video image will appear on your screen.

When your video appointment ends your details will automatically be deleted. You'll be asked to complete a survey to provide feedback about video appointment service.

Video appointment waiting rooms

Drop in sessions

Check the time and date of our drop in sessions before you enter the 'virtual waiting room'.

Appointment only sessions

The following video consultations are by appointment only; we'll send you details of your video appointment by email, including the date and time, and a link to the right 'virtual waiting room'.

Also see