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Video appointments

We'll offer you a video appointment if it’s suitable for you and your needs.

Video appointments:

  • are easy to use and very convenient
  • take place via a secure video call service
  • can be by appointment only sessions

We will use either the 'Attend Anywhere' service or Microsoft Teams for your video appointment.

Set up before your video appointment

To attend your video appointment, you'll need:

  • a computer, laptop, smartphone or tablet with a microphone and a camera
  • Wi-Fi or 4G internet access
  • a web browser (such as Chrome or Safari)
  • a private, quiet place where you can speak and listen

Attend Anywhere

Read the Attend Anywhere set up guide before attending your video appointment; the Attend Anywhere trouble shooting guidance provides extra help, if you need it.

You can use a 'test call' before your appointment, to check your connection, camera, speaker and microphone.

Attending an Attend Anywhere video appointment

You must provide some details, including your date of birth to confirm your identity, and your telephone number so we can call you back if needed.

When you click Start Call, you'll go into a 'virtual waiting room'; when the person you're meeting is ready, their name and video image will appear on your screen.

When your video appointment ends your details will automatically be deleted. You'll be asked to complete a survey to provide feedback about the Attend Anywhere service.

Appointment only sessions

The following video consultations are by appointment only; we'll send you details of your video appointment by email, including the date and time, and a link to the right 'virtual waiting room'.

Microsoft Teams

You may be invited to join a video appointment via Microsoft Teams. You will be sent a meeting invitation by email containing the link to join.

Attending a Microsoft Teams video appointment

You don't need a Microsoft Teams account to attend one of our video appointments. All you need to join a Microsoft Teams meeting is a link, which will be included in your meeting invitation.

You can access your Microsoft Teams appointment:

Attending a Microsoft Teams appointment by computer

  • go to the meeting invite and select Join Microsoft Teams Meeting.

    A hyperlink with text reading "Join Microsoft Teams Meeting"

  • that'll open a web page, where you'll see two choices: Download the Windows app and Join on the web instead. If you join on the web, you can use either Microsoft Edge or Google Chrome. Your browser may ask if it's okay for Teams to use your mic and camera. Be sure to allow it so you'll be seen and heard in your meeting.
  • enter your name and choose your audio and video settings. If the meeting room (or another device that's connected to the meeting) is nearby, choose Audio off to avoid disrupting. Select Phone audio if you want to listen to the meeting on your mobile phone.
  • when you're ready, hit Join now.
  • this will bring you into the meeting lobby. We'll notify the meeting organizer that you're there, and someone in the meeting can then admit you.

Attending a Microsoft Teams appointment by smartphone or tablet

Download the Microsoft Teams App through your App Store or by going to the Microsoft website.

You do not need to create a Microsoft Account. You only need to download the app.

  • download the app
  • click on the appointment link that was sent to you in the meeting invitation
  • click 'join as a guest'
  • when you're ready, hit Join now.
  • this will bring you into the meeting lobby. We'll notify the meeting organizer that you're there, and someone in the meeting can then admit you

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