Terms and disclaimer

Disclaimer

This website (www.york.gov.uk) is maintained by City of York Council.

We take care compiling information for this website, however the content is not guaranteed. We disclaim liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of its content. If you believe any content to be inaccurate please contact us.

We may change these terms at any time, without notice, so you should revisit these pages regularly. We may also change and improve the information and services available on the website at any time.

This website links to other websites managed by City of York Council. When you navigate to these websites it may be very clear you have gone to a different website or it may be seamless (ie you are not aware that you have been anywhere else). These websites include:

  • The committee management system which holds all the information about council meeting and committee (including agendas and minutes)
  • The library catalogue
  • Localview online maps
  • Planning Public access online
  • Online surveys

Some of these websites may have slightly different accessibility standards and may be maintained in a different way to the rest of the council website. However, each of these sites is subject to this disclaimer about the quality of the content available on them.

This website links to external websites (ie ones not managed by City of York Council). We have no control over their reliability or the content included on them. Inclusion of an external link is not an endorsement.

Online payments

This website includes the facility to make some payments. The following card types are accepted:

  • Mastercards
  • VISA
  • Switch/Maestro
  • Delta (VISA Debit)
  • JCB
  • Electron
  • Solo
There is a 2% charge for all Credit Card payments.

American Express and Diners cards are not accepted.

The online payments service is available seven days a week, except between 5.30pm and 5.45pm daily to allow for essential maintenance to take place.

If you experience any difficulties using the service contact us on 01904 551146, during office hours (8.30am to 5.00pm, Monday to Friday).

Javascript must be enabled in your browser in order to make an online payment.

A receipt can be sent to you by email after making a payment. Please make sure to fill in the email address box on the payment form in order to receive a receipt.

  • Payments received up until 5:30pm on any working day will normally show on the council's records on the following working day.

  • Payments received after this, overnight, at weekends and on a bank holiday will show on the council's records the day after the next working day.

Secure online payments

Our online payments service uses Secure Socket Layer (SSL) technology so that data sent over the internet is encrypted. You can check that a web page is secure by looking for the "https" prefix in the web page address and the "lock icon" in the status bar of your browser.

Privacy

Find out how we protect your personal information that you provide via the website in our privacy statement.

Accessibility

See our accessibility statement, or change accessibility settings to suit your needs.

Cookies

By using this website you are consenting to the placing of certain types of cookie on your device. For further information and advice please see our cookies page.

Copyright

Unless otherwise stated, the design and layout of this website, and all the material published including text, graphics, logos, sounds, images and attached documents are copyright of City of York Council.

Some logos from other organisations are used on our website, such as the freedom of information logo. Where this happens we use the logo according to the guidelines laid down by the organisation that has copyright of the logo.

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