Terms and disclaimer

This website (www.york.gov.uk) is maintained by City of York Council.

We take care compiling information for this website, however the content is not guaranteed. We disclaim liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of its content.

If you believe any content to be inaccurate please contact us.

Although City of York Council aims to provide constant, uninterrupted access to this website, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.

We may change these terms at any time, without notice, so you should revisit these pages regularly. We may also change and improve the information and services available on the website at any time.

This website links to other websites managed by City of York Council. In some cases it may be clear (from branding and navigation) that you are visiting a different website, in other instances the branding and navigation may be seamless. Such websites include, but are not limited to:

  • Our meetings, committees, agendas and minutessystem - democracy.york.gov.uk
  • Our 'localview' online maps - localview.york.gov.uk
  • Our public access 'planning portal' - planningaccess.york.gov.uk
  • Online surveys

Some of our 'sub-sites' may have different accessibility standards and may be maintained in a different way. However, they are subject to this disclaimer and copyright information.

When you use york.gov.uk  or our sub-sites you are agreeing to accept these terms and conditions, and any additional terms on individual pages within the sites.

This website links to external websites (not managed by City of York Council). We have no control over the reliability or the content of external websites. Inclusion of an external link is not an endorsement. Please refer to individual websites for more information on their own legal statements.

Privacy

Read our privacy statement to find out how we protect your personal information that you provide via our website.

Accessibility

See our accessibility statement, or change accessibility settings to suit your needs.

Cookies

By using this website you are consenting certain types of cookie being placed on your device. For further information see our cookie policy.

Copyright

Unless otherwise stated, the design and layout of this website, and all the material published including text, graphics, logos, sounds, images and attached documents are copyright of City of York Council. Please see our copyright statement.

Security

We understand concerns about security and use all reasonable efforts to establish secure connections between our systems. We feel these measures provide significant security for the information on our site - however, no system is unconditionally secure.

Our online payment service uses Secure Socket Layer (SSL) technology so that data sent over the internet is encrypted.


Online payments

This website includes the facility to make some payments. The following card types are accepted:

  • Mastercards
  • VISA
  • Switch/Maestro
  • Delta (VISA Debit)
  • JCB
  • Electron
  • Solo
There is a 2% charge for all Credit Card payments.

American Express and Diners cards are not accepted.

The online payments service is available seven days a week, except between 5.30pm and 5.45pm daily to allow for essential maintenance to take place.

If you experience any difficulties using the service contact us on 01904 551146, during office hours (8.30am to 5.00pm, Monday to Friday).

Javascript must be enabled in your browser in order to make an online payment.

A receipt can be sent to you by email after making a payment. Please make sure to fill in the email address box on the payment form in order to receive a receipt.

  • Payments received up until 5:30pm on any working day will normally show on the council's records on the following working day.

  • Payments received after this, overnight, at weekends and on a bank holiday will show on the council's records the day after the next working day.

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