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Your council

Emergency contact details

Get information on how to contact us 'out of hours':

Our Emergency Duty Team

Our Emergency Duty Team is the contact point outside of normal office hours for all social care, housing and homelessness emergencies.

They provide advice and guidance, and carry out urgent assessments of adults, young people and children - call them on telephone: 0300 131 2131:

  • Monday to Thursday: from 5.00pm to 8.30am
  • Weekends: from 4.30pm on Friday to 8.30am on Monday
  • Bank Holidays: 24 hours a day

Emergency incident updates

Check for updates on emergency situations we're currently responding to.

You can also check the latest developments on our Twitter or Facebook feeds, or get helpful updates by listening to BBC Radio York or YorkMix Radio.

Also see

Sign language interpreting service

If you use British Sign Language (BSL) you can access our BSL interpreting service when visiting West Offices, and when contacting us remotely.

BSL Interpreting Service