Report a repair to your council home

Planned maintenance works

Whilst continuing to make urgent and emergency repairs, we've restarted planned external maintenance on your homes.

This includes:

  • external painting
  • roofing
  • replacing external doors

We'll get in touch if we need to attend your property, you don’t need to contact us.

If a contractor approaches you, please always ask to see their ID badge and contact us to confirm their identity.

Thank you for your patience while we work safely to catch with repairs we still have outstanding.

It's your responsibility to take good care of your home. Please report any repairs that are needed as soon as possible, during normal office hours, 8:30am to 5:00pm Monday to Friday.

Please note that we're currently only able to attend for urgent and emergency repairs, in response to government advice to slow the spread of coronavirus.

Reporting a repair

When you report a repair please give us:

  • your name
  • your address
  • your contact telephone number
  • as much detail as you can about the problem

You can report a repair:

  • online using our report a repair eform
  • by calling us on 01904 551550 (option 4, option 1)
  • to Housing Officers who visit you at home

Find out how we carry out repairs to your home.

We take on most of the responsibility for council house repairs. However, there are certain council house repairs you have to pay for.

Emergency repairs

To report an emergency repair outside normal office hours tel: 01904 630405

Please note all calls to the out of hours service will be recorded for training purposes.

Also see

Housing Repairs

Hazel Court, James Street, York, YO10 3DS

Telephone: 01904 553217

Housing Repairs - Out of hours

Out of hours contact for housing repairs.

Telephone: 01904 630405