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Report a repair to your council home

Housing repairs and coronavirus

We are experiencing high call volumes following lockdown periods and a backlog of repairs so please be patient when contacting us.

If you or anyone in the property have symptoms such as a new and persistent cough and/or high temperature or if anyone self-isolating within the property or has been diagnosed with Coronavirus you must let us know as soon as possible so we can reschedule our visit.

We may ask you to clean the around the area that we will be repairing as thoroughly as possible, where able open windows in the room and if able wear a mask. You may be asked to be in a separate room while our trade’s worker/operatives is on-site until the appointment is undertaken.

It's your responsibility to take good care of your home. We take on most of the responsibility for council house repairs. However, there are certain council house repairs you have to pay for.

Find out how we carry out repairs.

Please report any repairs that are needed as soon as possible; however, our lines are quieter towards the end of the working week so for non-emergencies please ring later in the week.

To report a repair call our Housing Repairs phone line, which is open 8.30am to 5.00pm Monday to Friday, on telephone 01904 551550 (option 4, option 1).

To report an emergency repair outside normal office hours call our Housing Repairs Out of Hours phone line on telephone: 01904 630405 or 01904 427699.

Please note all calls to the out of hours service will be recorded for training purposes.

Reporting a repair

When you report a repair please give us:

  • your name
  • your address
  • your contact telephone number
  • as much detail as you can about the problem

You can report a repair:

  • by calling us on one of our phone lines
  • to Housing Officers who visit you at home

Also see

Housing Repairs

Telephone: 01904 551550 (option 4)

Hazel Court, James Street, York, YO10 3DS

Housing Repairs - Out of hours emergencies

Telephone: 01904 630405 or 01904 427699