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Make an appointment at West Offices

For the safety of our staff and residents, and to help prevent the spread of coronavirus (COVID-19), we’re offering alternative access to our Customer Services; most services are available online, by telephone or email, you should check whether your query can be answered by:

If you can't resolve your query using our website or web chat service, and feel you need support in person, you must book an appointment for assistance in West Offices with:

A face covering must be worn if you're coming to a pre-arranged appointment at West Offices, unless you're unable to wear one, for example due to a health condition.

We will not be providing face coverings and it's expected that you will bring your own mask with you.


Help with Blue Badge applications

See information, advice or apply for Blue Badges online.

Contact us about Blue Badges on telephone: 01904 551550.

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Help with bus pass applications

See information and advice or apply for travel passes online.

Contact us about bus passes on telephone: 01904 551550.

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Help with Council Tax

See information and advice or make changes to your Council Tax online.

Documents or proofs relating to your council tax account can be emailed to council.tax@york.gov.uk, or posted to our Customer Centre.

Contact us about council tax on telephone: 01904 551558.

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Help with Housing Benefit

See information and advice or make changes to your benefits online.

See information, advice or apply for Housing Benefit.

Documents or proofs relating to your benefits can be emailed to benefits@york.gov.uk, or posted to our Customer Centre.

Contact us about benefits on telephone: 01904 551556.

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Help with parking services

See information and advice about parking and travel online.

You can apply for most parking permits online. See more information about available parking permits.

Pay for a penalty charge notice (PCN) online, make a payment over the phone on telephone: 01904 551309, or post a cheque or postal order to Parking Services at our Customer Centre..

You can also object to your PCN online, or by writing to Parking Services at our Customer Centre.

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Also see

City of York Council

West Offices, Station Rise, York YO1 6GA

Telephone: 01904 551550