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Make an appointment at West Offices

For the safety of our staff and residents, and to help prevent the spread of coronavirus (COVID-19), our Customer Services are available online, by telephone or email, you should check whether your query can be answered by:

Visitng West Offices safely

If you can't resolve your query using our website or webchat service, and feel you need support in person, you must book an appointment for assistance in West Offices with:

Although most COVID-19 legal restrictions were lifted from 19 July 2021, it's still possible to catch and spread COVID-19, even if you're fully vaccinated. To play our part in reducing risks, and protecting ourselves and others around us, we request that visitors to West Offices continue to wear face coverings, and use the sanitiser provided (although we cannot enforce this). If you're unwell please don't visit.


Help with Blue Badge applications

See information, advice or apply for Blue Badges online.

Contact us about Blue Badges on telephone: 01904 551550.

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Help with bus pass applications

See information and advice or apply for travel passes online.

Contact us about bus passes on telephone: 01904 551550.

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Help with Council Tax

See information and advice or make changes to your Council Tax online.

Documents or proofs relating to your council tax account can be emailed to council.tax@york.gov.uk, or posted to our Customer Centre.

Contact us about council tax on telephone: 01904 551558.

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Help with Housing Benefit

See information and advice or make changes to your benefits online.

See information, advice or apply for Housing Benefit.

Documents or proofs relating to your benefits can be emailed to benefits@york.gov.uk, or posted to our Customer Centre.

Contact us about benefits on telephone: 01904 551556.

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Also see

City of York Council

West Offices, Station Rise, York YO1 6GA

Telephone: 01904 551550