If you can't resolve your query using this website or by telephone and feel you need support in person, you must book an appointment by telephone for assistance in West Offices with:
Our Customer Services telephone lines are open between 8.30am and 5.00pm, Monday to Friday (9.30am to 5.00pm on Thursdays).
Visiting West Offices safely
It's still possible to catch and spread COVID-19, even if you're fully vaccinated.
To play our part in reducing risks, and protecting ourselves and others around us, we request that visitors to West Offices continue to:
- use the hand sanitiser provided
- wear face coverings
- give other people space
If you're unwell please don't visit us.
Help with Blue Badge applications
See information, advice or apply for Blue Badges online.
Contact us about Blue Badges on telephone: 01904 551550.
Help with bus pass applications
See information and advice or apply for travel passes online.
Contact us about bus passes on telephone: 01904 551550.
Help with Council Tax
See information and advice or make changes to your Council Tax online.
Documents or proofs relating to your council tax account can be emailed to council.tax@york.gov.uk, or posted to our Customer Centre.
Contact us about council tax on telephone: 01904 551558.
Help with Housing Benefit
See information and advice or make changes to your benefits online.
See information, advice or apply for Housing Benefit.
Documents or proofs relating to your benefits can be emailed to benefits@york.gov.uk, or posted to our Customer Centre.
Contact us about benefits on telephone: 01904 551556.