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Make an appointment at West Offices

If you can't resolve your query using this website or by telephone and feel you need support in person, you must book an appointment by telephone for assistance in West Offices with:

Our Customer Services telephone lines are open between 8.30am and 5.00pm, Monday to Friday (9.30am to 5.00pm on Thursdays).

Help with Parking

Our digital parking portal allows you to buy and manage parking permits (and to pay or appeal parking fines, known as 'penalty charge notices' or PCNs); see parking and permit information for residents, businesses and visitors to find out which permits we offer.

Get details of our residents' priority parking scheme, known as ResPark.

Contact us about Parking on telephone: 01904 551309.

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Help with Blue Badge applications

See information, advice or apply for Blue Badges online.

Contact us about Blue Badges on telephone: 01904 551550.

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Help with bus pass applications

See information and advice or apply for travel passes online.

Contact us about bus passes on telephone: 01904 551550.

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Help with Council Tax

See information and advice or make changes to your Council Tax online.

Documents or proofs relating to your council tax account can be emailed to council.tax@york.gov.uk, or posted to our Customer Centre.

Contact us about council tax on telephone: 01904 551558.

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Help with Housing Benefit

See information and advice or make changes to your benefits online.

See information, advice or apply for Housing Benefit.

Documents or proofs relating to your benefits can be emailed to benefits@york.gov.uk, or posted to our Customer Centre.

Contact us about benefits on telephone: 01904 551556.

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Also see

City of York Council

West Offices, Station Rise, York YO1 6GA

Telephone: 01904 551550