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Make an appointment at West Offices

Access to Customer Services

For the safety of our staff and residents, we’ll be offering alternative access to Customer Services from Thursday 19 March.

Our Customer Centre remains open for business by telephone or email. A limited service is available to support vulnerable customers in person.

If you feel you need to speak to someone, check first whether your query can be answered by:

If you can't resolve your query using our website or web chat service, click on the service you require assistance with:


Help with benefits

See information and advice or make changes to your benefits online.

See information, advice or apply for housing benefit.

Documents or proofs relating to your benefits can be emailed to benefits@york.gov.uk, or posted to our Customer Centre.

Contact us about benefits on telephone: 01904 551556.

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Help with Blue Badge applications

See information, advice or apply for Blue Badges online.

Contact us about Blue Badges on telephone: 01904 551550.

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Help with bus pass applications

See information and advice or apply for travel passes online.

Contact us about bus passes on telephone: 01904 551550.

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Help with council tax

See information and advice or make changes to your council tax online.

Documents or proofs relating to your council tax account can be emailed to council.tax@york.gov.uk, or posted to our Customer Centre.

Contat us about council tax on telephone: 01904 551558.

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Help with parking services

See information and advice about parking and travel online.

You can apply for most parking permits online. See more information about available parking permits.

Pay for a penalty charge notice (PCN) online, make a payment over the phone on telephone: 01904 551309, or post a cheque or postal order to Parking Services at our Customer Centre..

You can also object to your PCN online, or by writing to Parking Services at our Customer Centre.

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York Financial Assistance Scheme

York Financial Assistance Scheme (YFAS) food vouchers are now available online.

You can collect utility vouchers in person from our Customer Centre.

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Also see

City of York Council

West Offices, Station Rise, York YO1 6GA

Telephone: 01904 551550