If you can't resolve your query using this website or by telephone and feel you need support in person, you must book an appointment by telephone for assistance in West Offices with:
Please contact us if you need to access any other service.
Our Customer Services telephone lines are open between 8.30am and 5.00pm, Monday to Friday (9.30am to 5.00pm on Thursdays).
Help with Parking
Our digital parking portal allows you to buy and manage parking permits (and to pay or appeal parking fines, known as 'penalty charge notices' or PCNs); see parking and permit information for residents, businesses and visitors to find out which permits we offer.
Get details of our residents' priority parking scheme, known as ResPark.
Contact us about Parking on telephone: 01904 551309.
Help with Blue Badge applications
See information, advice or apply for Blue Badges online.
Contact us about Blue Badges on telephone: 01904 552552.
Help with bus pass applications
See information and advice or apply for travel passes online.
Contact us about bus passes on telephone: 01904 551670.
Help with Council Tax
See information and advice or make changes to your Council Tax online.
Documents or proofs relating to your council tax account can be emailed to council.tax@york.gov.uk, or posted to our Customer Centre.
Contact us about council tax on telephone: 01904 551558.
Help with Housing Benefit
See information and advice or make changes to your benefits online.
See information, advice or apply for Housing Benefit.
Documents or proofs relating to your benefits can be emailed to benefits@york.gov.uk, or posted to our Customer Centre.
Contact us about benefits on telephone: 01904 551556.