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Make an appointment at West Offices

Access to Customer Services

For the safety of our staff, and our residents, we’ll be offering alternative access to Customer Services from Thursday 19 March.

Our Customer Services remain open for business, online and by telephone or email. A limited service is available to support vulnerable customers, in person.

If you feel that you need to speak to someone, you should check first if your query can be anwsered by:

If you cannot resolve your query using our website or web chat service, the following assistance is available:


Help with benefits

See information and advice or make changes to your benefits online.

See information, advice or apply for housing benefit.

Documents or proofs relating to your benefits can be emailed to benefits@york.gov.uk, or posted to our Customer Centre.

You can also phone us about council tax on telephone: 01904 551556.

Back to available help


Help with Blue Badge applications

See information, advice or apply for Blue Badges online.

You can also phone us about Blue Badges on telephone: 01904 551550.

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Help with bus pass applications

See information and advice or apply for travel passes online.

You can also phone us about travel passes on telephone: 01904 551550.

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Help with council tax

See information and advice or make changes to your council tax online.

Documents or proofs relating to your council tax account can be emailed to council.tax@york.gov.uk, or posted to our Customer Centre.

You can also phone us about council tax on telephone: 01904 551558.

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Help with parking services

See information and advice about parking and travel online.

You can apply for most parking permits online. See more information about available parking permits.

Pay for a penalty charge notice (PCN) online, make a payment over the phone on telephone: 01904 551309, or post a cheque or postal order to Parking Services at our Customer Centre..

You can also object to your PCN online, or by writing to Parking Services at our Customer Centre.

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York Financial Assistance Scheme

We have made York Financial Assistaance Scheme (YFAS) food vouchers available online.

Utility vouchers can still be collected in person from our Customer Centre.

Back to current changes


Also see

York Customer Centre

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 551550