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Housing Benefit

Make a claim for Housing Benefit

Make a new claim for Housing Benefit or report any changes that might affect your existing claim online:

Claim Housing Benefit

The same form will allow you claim Housing Benefit, Council Tax Support, or both.

Supporting evidence

To make your claim you'll need:

  • National Insurance Number
  • council tax reference number
  • details of your income
  • copy of a recent bank statement
  • copy of proof of income

You'll be able to upload photos or screen shots of the required information to you online application, so you should save copies of these documents to your device before starting your application.

If you're unable to upload the required information you can provide copies of the evidence required:

  • by email to:
  • by post to Council Tax Support, West Offices, Station Rise, York YO1 6GA

We aim to process your claim within 2 to 4 weeks of receiving your proofs.

You have 1 month to provide any relevant evidence once we've received your new Housing Benefit claim. We won't pay any Housing Benefit and we'll close your claim if you fail to provide the necessary evidence within 1 month.

If you claim Housing Benefit, we'll also work out any Council Tax Support you can claim to help with your council tax bill.

Housing Benefit entitlement date

Your Housing Benefit entitlement begins from the Monday following your claim date. If you delay applying, you could risk losing benefit.

If you need help making a claim advice and support is available. Contact us for an appointment to get benefits advice in person at West Offices, or get benefits advice.

Also see


West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 551556

Benefits appointments

Contact us for an appointment to get benefits advice in person at West Offices.

Make an appointment