Benefits

Get benefits and money advice

You can apply for a range of welfare benefits if you're on a low income, struggling to pay your bills or having other financial difficulties.

We (and other local authorities) manage some benefits, such as:

The government manages a range of other benefits.

Free independent advice and support is available for all residents on social welfare issues including benefits, debts, employment, housing and immigration.

Many local agencies operate a drop in service, appointments, home visiting, and community based advice surgeries around the City.

Please note, a number of the agencies provide services on single issues such as welfare benefits or for particular client groups such as older people or young people.

Get benefits and money advice to make sure you’re getting all the help available. Use a free independent benefits calculator to find out:

  • what benefits you could get
  • how to claim
  • how your benefits will be affected if your circumstances change

If you need further help there are a range of advice and information services working across the City.

Visit www.livewellyork.co.uk to find helpful information and advice, discover hundreds of local groups and activities and find out what events are happening across York

Local advice services

Age UK York

  • area of advice and information - Benefits, money, community care, housing, other issues
  • for people state pension age or over
  • telephone: 01904 634061 (9.30am - 3.00pm, Monday to Friday)
  • email: firstcall@ageukyork.org.uk
  • use the Age UK York contact form.

CAP Debt Advice

  • areas of advice and information - Debt, money
  • telephone: 0800 328 0006

Citizens Advice

City of York Council Benefits Advice

  • areas of advice and information - Benefits
  • phone: 01904 552044 (10.00am - 4.00pm, Monday to Friday)
  • email: incomeservices@york.gov.uk

Families Wellbeing Service

  • areas of advice and information - Benefits, money, other issues
  • for - Families with rent or mortgage arrears.
  • phone: 07391 868741
  • email: ginny.barker@commlinks.co.uk

Independent Domestic Abuse Service - IDAS

  • areas of advice and information - Housing, benefits, other issues
  • for - Anyone who has or is experiencing domestic abuse and/or sexual violence
  • phone: 03000 110 110
  • email: info@idas.org.uk

Joseph Rowntree Housing Trust - Money and Benefits Advisers

  • areas of advice and information- Housing, benefits, other issues
  • for - JRHT Tenants
  • phone: 0800 587 0211
  • email: information@jrht.org.uk

Local Area Coordinators

Older Citizens Advocacy - OCAY

  • areas of advice and information - Benefits, money, community care, housing, other issues
  • for - People age 50 or over
  • phone: 01904 676200
  • email: info@ocay.org.uk

Peasholme Charity

  • areas of advice and information - Benefits, money
  • for - people with rent or mortgage arrears
  • phone: 0300 3657700

Talking Points

York Carers Centre

York Energy Centre

York Housing Association

  • areas of advice and information - Housing, benefits, other issues
  • for - York HA tenants
  • phone: 01904 636061
  • email: info@yorkha.org.uk

Yourshire Housing Association - Money and Tenancy Coach Service

  • areas of advice and information - Housing, benefits, other issues
  • for - Yorkshire HA tenants
  • phone: 0345 366 4404

Benefits advice from National agencies

Get benefit, welfare and debt advice from other partnership organisations:

Also see

Benefits and Contributions Advisors

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 552044

Benefits appointments

Contact us for an appointment to get benefits advice in person at West Offices.

Make an appointment