Let us know if something in your life changes which affects your benefits.
By law, you must tell us immediately if there's any change to the information we use to decide if you get:
When you've reported a change of circumstance, we'll confirm what proof you need to provide via our evidence checklist.
We may need to suspend payment of your claim to prevent any overpayment. If you fail to provide the requested evidence within one month, we may cancel your claim.
Make sure you print off or save your evidence checklist after you submit your application.
Which changes you need to tell us about
Tell us about changes to:
- your home details: for example, if you change address, change your tenancy, or have a new landlord
- your payments: for example, who we pay benefits to, or the way your benefits are paid
- your circumstances/your partner’s circumstances: for example, name, job, the benefits you get, your income or savings
- the people you live with: for example, their name, job, the benefits they get, their income or savings; if someone moves out or a new person moves in
- your children: for example, if you start or stop paying for childcare or the amount of childcare you pay has changed
If you’re not sure – tell us anyway! Make sure you tell us as soon as possible.
If you don’t, you may not get what you’re entitled to, or you may:
- get too much and have to pay it back
- get your benefits stopped
- face criminal charges for fraud
Telling other benefit agencies about changes
- Pension Credit
- Income Support
- Jobseekers' Allowance
Contact us for an appointment to get benefits advice in person at West Offices.