BSL interpreting service

Planned maintenance to the Planning Portal

Due to an upgrade to the Planning Portal between 9.00am on Friday 24 November and 6.00pm on Saturday 25 November, you'll be unable to view documents online during this time.

Customers who use British Sign Language (BSL) can access our interpreting service (provided by Sign Solutions) when visiting our customer centre and/or when contacting our customer service team from elsewhere, using the link below and providing minimum requirements are met.

Use BSL to contact us

Contact us using a BSL interpreter

When you contact us via a BSL interpreter you'll be connected via video link; the interpreter will telephone us and translate your conversation with our customer service representative. Watch this video to find out more, or see the troubleshooting guide for further information.

Minimum requirements

The service is accessible via Windows, Apple and Android devices.

All users require a minimum upload speed of 1mb per second.

The service is compatible with the following browsers:

  • Google Chrome version 46 and later
  • Firefox version 45 and later
  • Opera version 39 and later
  • Safari 9
  • Internet Explorer 11

Safari and Internet Explorer users need to download the plugin when prompted. You will only need to do this once, next time you will be taken straight to the call button.

Contact Sign Solutions for further assistance or to provide feedback on the service.

Using BSL in West Offices

In our customer centre you'll see window stickers and communitcation cards you can use to indicate you require the BSL video interpreting service.

You'll be shown to a meeting room where we'll use a video link to contact an interpreter, who will translate your conversation with our customer service representative.

Privacy

For your privacy and security Sign Solutions are certified ISO 27001 and ISO 9001, all data is processed and held securely.

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