Our customer centre at West Offices will be open over the festive period as follows:

Date Opening hours
Friday 21 December 8.30am to 5.00pm
Saturday 22 December Closed
Sunday 23 December Closed
Monday 24 December - Christmas Eve 8.30am to 4.00pm
Tuesday 25 December - Christmas Day Closed
Wednesday 26 December - Boxing Day Closed
Thursday 27 December 8.30am to 5.00pm
Friday 28 December 8.30am to 5.00pm
Saturday 29 December Closed
Sunday 30 December Closed
Monday 31 December - New Year’s Eve 8.30am to 4.00pm
Tuesday 1 January - New Year’s Day Closed
Wednesday 2 January 8.30am to 5.00pm

Remember, you'll be able to use our online services throughout Christmas and New Year.

The Emergency Duty Team

Many services will continue running throughout the Christmas period.

The Emergency Duty Team can be contacted about all social care, housing and homelessness emergencies outside of normal office hours. The team carries out urgent assessments of adults, young people and children and provides advice and guidance over the phone on how to deal with problems.

See emergency contact details.

Recycling and waste collection

Find out what festive waste can go in your recycling boxes and check your bin collection days online at www.york.gov.uk/refuselookup.

You can recycle your real Christmas tree at our household waste centres (HWRC) at Hazel Court HWRC and Towthorpe/Strensall HWRC, which are open every day except Christmas Day, Boxing Day and New Year’s day (with Towthorpe also closed on Wednesdays). Normal waste collections will start again on 8 January.

Libraries and swimming pools

Get library opening times from www.exploreyork.org.uk.

Opening times for Yearsley swimming pool and Energise swimming pool are available from www.better.org.uk/leisure-centre/york.

Festive travel

Residents and visitors can keep up to date with bus services over the Christmas and New Year period via www.itravelyork.info

Christmas lights in York

A spectacular display of Christmas lights will brighten York throughout the Christmas Festival from 15 November 2018, continuing to the end of February 2019.

Other seasonal information

Read the following information related to our services in winter:

Also see

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