Our Customer Centre at West Offices will be closed over the festive period as follows:

  • Christmas Day
  • Boxing Day
  • New Year's Day

Additionally, we will close at 4.00pm on Christmas Eve and New Year's Eve.

Remember, you'll be able to use our online services throughout Christmas and New Year.

The Emergency Duty Team

Many services will continue running throughout the Christmas period.

The Emergency Duty Team can be contacted about all social care, housing and homelessness emergencies outside of normal office hours. The team carries out urgent assessments of adults, young people and children and provides advice and guidance over the phone on how to deal with problems.

See emergency contact details.

Recycling and waste collection

Find out what festive waste can go in your recycling boxes and check your bin collection days online at www.york.gov.uk/refuselookup.

You can recycle your real Christmas tree at our household waste centres (HWRC) at Hazel Court HWRC and Towthorpe/Strensall HWRC, which are open every day except Christmas Day, Boxing Day and New Year’s day (with Towthorpe also closed on Wednesdays). Normal waste collections will start again on 8 January.

Libraries and swimming pools

Get library opening times from www.exploreyork.org.uk.

Opening times for Yearsley swimming pool and Energise swimming pool are available from www.better.org.uk/leisure-centre/york.

Festive travel

Residents and visitors can keep up to date with bus services over the Christmas and New Year period via www.itravelyork.info

Other seasonal information

Read the following information related to our services in winter:

Also see

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