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Social media

Social media

Our social media pages are monitored between 8.30am and 5.30pm Monday to Friday, except in emergencies and times of disruption. We try and reply to every message we receive but, due to high volumes, this is not always possible.

Our social media updates

We post messages about the services we provide to over 200,000 residents, as well as information on events taking place across the city.

During emergencies and times of disruption we'll post messages outside of our normal hours, but we may not be able to reply to individual queries.

We also manage several accounts which support a specific project or audience such as:

For general enquiries please contact our Customer Centre on telephone: 01904 551550.

In an emergency and outside of office hours, please use our emergency contact details. If your enquiry needs further investigation or is of a sensitive nature, we may direct you to other, more suitable contact channels.

Our social media policy and process

Our social media accounts are managed by real people, we strive to be helpful and understand your frustrations. Please be respectful. Abuse will not be tolerated.

The vast majority of people who use social media are decent, intelligent, inspiring people; a small minority make it harder for everyone else. Our social media policy and process protects our employees, councillors (and residents who are commenting on council social media accounts) from unacceptable use of social media.

In the event of unacceptable behaviour we will first issue a written warning. If unacceptable behaviour continues or is extreme the user will be blocked from interacting with us on social media. After 12 months the owner of the account can appeal the decision to block.

Also see

CYC Newsdesk

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 555515

Sign language interpreting service

If you use British Sign Language (BSL) you can access our BSL interpreting service when visiting West Offices, and when contacting us remotely.

BSL Interpreting Service