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Out-of-hours emergencies

During normal opening times we deal with urgent problems within 2 hours; use our eForms to report problems.

To report an emergency (fire, flood, criminal act, or circumstances posing risk to public health and safety) that requires immediate attention 'out of hours' (after 5.00pm Monday to Thursday, or between 3.00pm Friday and 8.30am Monday), telephone: 01904 551550.

To keep the streets of York clean we:

See which street cleaning problems we cannot help with.

Report a street cleaning problem

When you report a street cleaning problem we’ll check the location and aim to ‘clean first visit’; see our street cleaning response times.

Report a street cleaning problem

To report a problem with street cleaning tell us:

  • the location of the problem
  • the type of problem
  • details of the problem (for example 'outside house number 7')

We have a dedicated form to report fly-tipping to report the illegal dumping of waste.

Our response to street cleaning problems

Our crews work between 7.30am and 2.30pm, Monday to Friday. Street cleaning problems reported outside of these times are received the next working day.

When you report a street cleaning problem our action depends on the type of problem:

  • urgent street cleaning problems such as face masks, discarded needles or broken glass, are cleared within 2 working hours of a report being received
  • normal street cleaning problems are cleared within 3 working days of a report being received

Our street cleaning responsibilities

We cannot help with street cleaning problems on privately owned land, NHS or library property or roads which are not adopted.

Also see

Waste, Highways and Environmental Services

Telephone: 01904 551551