Get advice from our Housing Rent Account Monitoring Team as soon as you think you may not be able to pay your rent.
If they think you're eligible for other benefits, they may put you in touch with a Benefits Advisor.
If you can't pay back the amount you owe
Contact our Housing Rent Account Monitoring Team to explain your difficulties, if you can't pay the amount you owe straight away.
You should be open and honest about your finances so that you can agree a realistic plan for repaying your debt in regular, manageable amounts.
Our Housing Rent Account Monitoring Team and your Housing Management Officer can help you set up:
- a direct debit, or
- a standing order from your bank account
Note: We don't accept cash or cheque payments at our Customer Centre.
Tenants who don't sort out their debt can face:
- legal action
- additional costs
- losing their home
Available help and advice
We hold a number of advice sessions across the city where you can get free advice on:
You can also contact Citizens' Advice York:
- on telephone: 03444 111 444
- via the Citizens' Advice York website