Get advice from your Housing Management Officer as soon as you think you may not be able to pay your rent.
If they think you're eligible for other benefits, they may put you in touch with a Benefits Advisor.
If you can't pay back the amount you owe
Contact your Housing Management Officer to explain your difficulties, if you can't pay the amount you owe straight away.
You should be open and honest about your finances so that you can agree a realistic plan for repaying your debt in regular, manageable amounts.
Your Housing Management Officer can help you set up:
- a direct debit, or
- a standing order from your bank account
Note: We don't accept cash payments at our Customer Centre.
Tenants who don't sort out their debt can face:
- legal action
- additional costs
- losing their home
Available help and advice
Help and advice is available from;