You may be eligible for an assisted waste collection service if you have difficulty moving recycling boxes or waste containers, for example due to:
- your age
- a disability
When you've arranged an assisted collection, our Waste crews will collect your waste containers from an agreed location at your property, instead of you having to present them at the kerbside.
Please note that we can't collect waste from a position which is:
- through an alley gate
- through a garden gate
- through a locked gate (we can't hold keys or codes for properties)
- inside a shed or garage
Please contact us to arrange an assisted collection, or to tell us that assistance is no longer required at an address.
We'll contact you to review assisted collection arrangements every 3 years.
Missed assisted collections
If your collection has been missed, check our waste collection updates for details of any known service issues.
See details of how we deal with missed assisted collections.
Any missed collections should be reported:
- after 4.00pm on your collection day
- within 1 working day of your normal collection time