We can collect up to 10 unwanted items of 'bulky items' from your property. These items can include furniture, bed bases, mattresses, garden chairs, and other larger household items.


Booking a bulky item collection

We currently charge £44.00 to collect up to 10 bulky items.

Some special terms apply:

  • each small item counts as 1 item; for example, removing a bed which includes a base, a mattress and a headboard would count as 3 items
  • cast iron baths and pianos are assessed on an individual basis
  • if we need to assess your bulky items, we'll let you know the cost of removal before we arrange collection

You can only book bulky item collections by telephone; you will need to contact us to arrange a collection and make a payment. If you require a next day collection, please call before midday.

Please ensure you book a bulky item collection day appropriate to your ward/area - see below for collection days.

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Putting bulky items out for collection

You must not place any items for collection on any public spaces, highways or verges. You should leave your items in a suitable place outside where we can easily access them, for example, on your driveway or in your garden.

Please note:

  • you should leave your items out by 8.00am on the day of collection
  • you can put items out a number of days before the collection is due
  • you do not need to be present at the time

We will not enter a property to remove bulky items under any circumstances.

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Fridges, freezers and asbestos

Find out how we can also help with removal of fridges and freezers.

We offer a bonded asbestos collection service on the same days as bulky items; however, you should allow a minimum of 5 working days for this.

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Bulky items we cannot collect

We cannot collect any of the following items:

  • trade waste
  • fluorescent tubes
  • domestic household waste (for example, bagged waste that goes into a wheelie bin or bin bag)
  • garden waste (for example: bags of leaves, cuttings, bushes, tree branches)
  • builders' waste (for example: plasterboard, rubble, masonry)
  • gas bottles
  • whole or damaged panes of glass (for example: glass in a window frame or loose window panes; glass in a door frame. We will take glass that is secure, for example, in a microwave or old-style TV as long as it is not broken)
  • any soiled products (for example: mattresses, sofas or soft furnishings)
  • tyres

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Bulky item collection days

We only collect items on Tuesdays, Wednesdays and Thursdays according to the ward you live in. Please make sure you book a bulky item collection on the correct day for your ward.

Tuesday

  • Clifton
  • Haxby and Wigginton
  • Huntington and New Earswick
  • Rawcliffe and Clifton Without
  • Strensall

Wednesday

  • Acomb
  • Bishopthorpe
  • Copmanthorpe
  • Dringhouses and Woodthorpe
  • Holgate
  • Rural West York
  • Westfield
  • Woodthorpe

Thursday

  • Fishergate
  • Fulford and Heslington
  • Guildhall
  • Heworth
  • Heworth Without
  • Hull Road
  • Micklegate
  • Osbaldwick and Derwent Ward
  • Wheldrake

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Requesting a refund for a bulky item collection

We will refund your bulky waste payment in the following circumstances:

  • if your collection date is in the future
  • if your collection date is in the past and we were unable to collect your item(s) due to operational issues, or we have rescheduled your collection to a date which is not acceptable to you

We will refund your payment as follows:

  • debit/credit card payments will be credited to the same card you made your payment with
  • cash payments will be refunded by cheque

We cannot offer a refund if we attempted to collect your item(s) but we were unable to so due to locked gates/blocked access/loose dogs.

We also cannot offer a refund if your listed item(s):

  • did not match those left out for collection
  • were soiled
  • had been removed by a third party

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Reusing or recycling household items

There are a number of ways you can reuse or recycle your household items:

  • York Community Furniture Store - they collect and deliver furniture and electrical items free of charge, and offer discounts to those with proof of low-income
  • York Freecycle - this group is open to all residents of York who want to offer an item for free rather than throw it away
  • British Heart Foundation - they collect furniture and electrical items for free

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Also see

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