We can collect up to 10 unwanted items of 'bulky items' from your property. These items can include furniture, bed bases, mattresses, garden chairs, and other larger household items.
- Booking a bulky item collection
- Putting bulky items out for collection
- Fridges, freezers and asbestos
- Bulky items we cannot collect
- Bulky item collection days
- Requesting a refund for a bulky item collection
- Reusing or recycling household items
Booking a bulky item collection
We currently charge £22.00 to collect up to 10 bulky items.
Some special terms apply:
- each small item counts as 1 item; for example, removing a bed which includes a base, a mattress and a headboard would count as 3 items
- cast iron baths and pianos are assessed on an individual basis
- if we need to assess your bulky items, we'll let you know the cost of removal before we arrange collection
You can only book bulky item collections by telephone; you will need to contact us to arrange a collection and make a payment. If you require a next day collection, please call before midday.
Ensure you book a bulky item collection day appropriate to your ward/area - see below for collection days.
Putting bulky items out for collection
You must not place any items for collection on any public spaces, highways or verges. You should leave your items in a suitable place outside where we can easily access them, for example, on your driveway or in your garden.
- you should leave your items out by 8.00am on the day of collection
- you can put items out a number of days before the collection is due
- you do not need to be present at the time of collection
We will not enter a property to remove bulky items under any circumstances.
Fridges, freezers and asbestos
Find out how we can also help with removal of fridges and freezers.
We offer a bonded asbestos collection service on the same days as bulky items; however, you should allow a minimum of 5 working days for this.
Bulky items we cannot collect
We cannot collect any of the following items:
- trade waste
- fluorescent tubes
- domestic household waste (for example, bagged waste that goes into a wheelie bin or bin bag)
- garden waste (for example: bags of leaves, cuttings, bushes, tree branches)
- builders' waste (for example: plasterboard, rubble, masonry, marble)
- gas bottles
- whole or damaged panes of glass (for example: glass in a window frame or loose window panes; glass in a door frame. We will take glass that is secure, for example, in a microwave or old-style TV as long as it is not broken)
- any soiled products (for example: mattresses, sofas or soft furnishings)
Bulky item collection days
- Haxby and Wigginton
- Huntington and New Earswick
- Rawcliffe and Clifton Without
- Dringhouses and Woodthorpe
- Rural West York
- Fulford and Heslington
- Heworth Without
- Hull Road
- Osbaldwick and Derwent Ward
Requesting a refund for a bulky item collection
We'll refund your bulky waste payment in the following circumstances:
- if your collection date is in the future
- if your collection date is in the past and we were unable to collect your item(s) due to operational issues, or we have rescheduled your collection to a date which is not acceptable to you
We'll refund you by crediting the debit/credit card you made your original payment with.
We cannot offer a refund if we attempted to collect your item(s) but were unable to so due to locked gates/blocked access/loose dogs.
We also cannot offer a refund if your listed item(s):
- did not match those left out for collection
- were soiled
- had been removed by a third party
Reusing or recycling household items
There are a number of ways you can reuse or recycle your household items:
- York Community Furniture Store - collect and deliver furniture and electrical items free of charge
- York Freecycle - offer an item for free rather than throw it away
- British Heart Foundation - collect furniture and electrical items free of charge