Missed waste collections

You're able to arrange clinical waste collections from your address for orange waste bags or for sharps boxes, if you self-medicate at home. Please note: this is different to medical waste collections.

Common reasons why your booked clinical waste wasn’t collected:

• wrong location – the waste was not placed at the agreed location before 7.00am
• blocked access – collectors could not reach the items due to parked cars, locked gates, or loose dogs
• incorrect number of items – additional boxes or bags were presented that were not included in the booking

Reporting missed clinical collections

You can contact the Waste, Highways and Environmental Services Team the next working day following the agreed collection date to report a missed clinical waste collection.

You can't report a missed clinical waste collection on the day that the collection has been agreed, as the collection crews may still attend after our contact centre has closed.

Once we've logged your missed clinical waste collection, we'll return on the next available collection day for your area.

Also see

• Household waste collections
• Recycling collections
• Garden Waste Subscription Scheme