Missed waste collections

If we've missed waste collections for a whole street this will usually be due to known service or access issue. Known issues affecting whole streets are published daily on our waste collection updates page.

We'll always try to revisit at the next opportunity (usually the following day) when an entire street has been missed.

You may need to wait until your next scheduled collection date if we're unable to return to collect your waste due to access issues, such as:

• road works
• badly parked vehicles

In this case, make sure your waste is not left at the kerbside - take it back in until your next collection date.

Reporting missed waste collections for a whole street

You can contact the Waste, Highways and Environmental Services Team to report a missed street:

• if all properties in the street have been missed
• if your street is not listed on our waste collection updates page
• after 4.00pm on your collection day
• within 1 working day of your normal collection time

Also see

• Household waste collections
• Recycling collections
• Garden Waste Subscription Scheme