Waste and Recycling standards

Reducing the amount of waste we put into landfill is a priority for us. To help you reduce the amount of waste we send to landfill, we recycle as much as possible with the money available.

Our Waste and Recycling standards

The services we provide

Our promise to our customers

We will:

  • collect your waste and recycling on the scheduled collection day
  • return for a missed collection by the end of the next working day
  • leave your streets clean and tidy after collections
  • help people with limited mobility with collection arrangements
  • work with businesses to reduce commercial waste and helping them to recycle
  • let you know of any changes to your collection days, including arrangements for Christmas and Bank Holidays
  • ensure our HWRCs are accessible and easy to use
  • promote waste minimisation and encourage recycling
  • let you know how well we are doing in reducing and recycling our waste
  • provide user-friendly ways of reporting concerns about performance
  • respond promptly in response to customer requests
  • provide value for money

Your input to Waste and Recycling services

We work in partnership with our communities as everyone can play their part in reducing waste. You can help us do this by:

  • remembering to put your waste and recycling materials at your collection point before 7am on the day of collection
  • making sure your rubbish is contained within your wheeled bin or black sack (extra bags will not be collected)
  • not putting dangerous or heavy items such as waste oil, paint, rubble or metal bars in your bin
  • taking the opportunity to reduce the amount of waste your household or business creates
  • considering home composting as an alternative to sending your waste to landfill
  • reporting fly-tipping and bags and bins put out too early for collection so that we can investigate
  • telling us when you have a concern about what we do
  • treating our employees in the same way that you wish to be treated
  • filling in our customer surveys and questionnaires

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