Contact us

For general enquiries contact our Customer Centre at West Offices on telephone: 01904 551550.

We’re open Monday to Friday 8.30am to 5.00pm, excluding UK bank holidays.

At any time (24 hours a day, 7 days a week) you can also:

• email: ycc@york.gov.uk
• send Customer Services a general message online
• report neighbourhood problems using our eForms
• pay bills online
• telephone: 01904 551557 to make a payment

Appointments relating to Council Tax or Benefits

Make an appointment to get council tax or benefits advice in person, telephone: 01904 551556 and we'll let you know what time slots are available at West Offices.

British Sign Language (BSL)

Customers who use British Sign Language (BSL) can use our BSL interpreting service.

Download a map showing the location of our Customer Centre at West Offices.

See a map showing the area we cover (our 'wards').