For general enquiries contact our Customer Centre at West Offices on telephone: 01904 551550.
We’re open Monday to Friday 8.30am to 5.00pm, excluding UK bank holidays.
At any time (24 hours a day, 7 days a week) you can also:
- email: ycc@york.gov.uk
- send Customer Services a general message online
- report neighbourhood problems using our eForms
- pay bills online
- telephone: 01904 551557 to make a payment
You'll need an appointment to see us in person at West Offices about council tax or benefits; telephone: 01904 551556.
Customers who use British Sign Language (BSL) can use our BSL interpreting service.
Please contact our Electoral Services Team on telephone: 01904 551239 for appointments for 'Proof of life' and residence for foreign pensions.
Find us
Download a map showing the location of our Customer Centre at West Offices.
See a map showing the area we cover (our 'wards').