Contact us

You can contact us in a number of ways:

• access services online
• telephone customer services
• visit in person
• email us
• video appointments
• other contact channels

Access services online

Search our website for information about our services; many things can be done online, for your convenience and to save time you can:

• report problems
• make payments
• check planning applications
• make an appointment to register a birth, death or marriage (York Register Office)
• get a parking permit
• update your council tax account
• and much more...

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Telephone Customer Services

If you're unable to use our online services contact Customer Services on telephone: 01904 551550*, between 8.30am and 5.00pm, Monday to Friday (9.30am to 5.00pm on Thursdays).

* You may experience longer wait times during peak hours. We're sorry for any inconvenience caused, and thank you for your patience at this time, as we work to help you as quickly as possible.

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Visit in person

If you need support in person, you must book an appointment before you visit West Offices.

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Email us

We provide contact details for individual services (email address where possible, and/or telephone numbers) so you can contact our teams directly and get the most helpful response. Simply find the web page about the service you need, and relevant contact information will be included.

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Video appointments

We may offer you a video appointment if it suits your needs.

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Also see

• Contacting us on social media
• Take part in consultations
• Our customer service standards
• Information for journalists