Our garden waste collections begin in March each year, with fortnightly collections until the start of December.
Any households who have an existing garden waste collection and would like to have more than 1 garden waste bin collected between March and December can subscribe to the additional garden waste subscription scheme.
Our collection vehicles use in-cab technology to identify properties which have subscribed to the scheme.
You should identify all of your garden waste bins with your house number or house name, particularly if they're put out alongside those of neighbours.
- Additional garden waste subscription scheme charges
- Paying for additional garden waste collections
- Subscription term
- Garden waste collection days
- Missed garden waste collections
- Cancelling your additional garden bin subscription
Additional garden waste subscription charges
Garden waste subscription scheme charges are subject to annual review, usually in February each year before the start of the new season; these charges are correct for the 2023 season.
There is no charge for garden waste collections if you only have 1 green bin at your address.
We calculate the cost for each extra bin as follows:
- 2 bins at address: £43.00 charge per season for the additional collection (£43.00 total)
- 3 or more bins at address: £43.00 charge per season for each additional collection (£86.00 for 3 bins, £129 for 4 bins, and so on)
Paying for additional garden waste collections
Payment for the additional garden waste subscription scheme is taken by Direct Debit.
If you haven't subscribed yet and would like to join the scheme you can make payment for a new subscription by calling telephone: 01904 551551.
All subscriptions are valid for the duration of the current garden waste season, approximately March to December each year.
Any new subscriptions are valid until the end of the current season, so you're encouraged to subscribe at the start of the season to make full use of the service.
Garden waste collection days
You can check the dates garden waste will be collected using our online waste collection calendar.
Please ensure that garden waste is put out by 7.00am on your scheduled collection days, but no earlier than 7.00pm the evening before.
Missed garden waste collections
If your garden waste collection has been missed, check our waste collection updates for details of any known service issues.
See details of how we deal with missed garden waste collections.
If a garden waste collection is missed, we can only return to collect waste from bins which are part of the subscription service. For example, if you have 3 garden waste bins at your property, and pay for the second and third bins as part of the subscription service, we'll only revisit for 2 of those 3.
Cancelling your additional garden bin subscription
You can cancel a direct debit at any time by contacting your bank.
We do not offer refunds or money back once the payment has been taken and collections have begun.