Cookie Consent by Free Privacy Policy Generator website
Waste and recycling

Waste and recycling standards

As part of our Waste Strategy, all household waste we collect is sent to Allerton Waste Recovery Park (AWRP), meaning we now operate a 'zero waste to landfill' service.

This means all your household waste is now recycled or incinerated and transformed into green energy.

In addition to this, we also provide:

Our waste collection promise to our customers

We promise to:

  • collect your household waste and recycling on the scheduled collection day
  • return for a missed collection by the end of the next working day
  • leave your streets clean and tidy after collections
  • help people with limited mobility with collection arrangements
  • work with businesses to reduce commercial waste and help them recycle
  • inform you of any changes to collection days, such as Christmas and Bank Holidays
  • ensure our HWRCs are accessible and easy to use
  • promote waste minimisation and encourage recycling
  • let you know how well we're doing in reducing and recycling our waste
  • provide user-friendly ways of reporting concerns about performance
  • respond promptly in response to customer requests
  • provide value for money

Help us run a better waste service

You can help us by:

  • remembering to put your waste/recycling out before 7.00am on your collection day
  • making sure your rubbish is contained within your bin or black sack (extra bags will not be collected)
  • not putting dangerous or heavy items in your bin, such as: waste oil, paint, rubble or metal bars
  • reducing the amount of waste your household or business creates
  • considering home composting where possible
  • reporting fly-tipping online
  • reporting bags and bins put out too early for collection by contacting Waste, Highways and Environmental Services
  • telling us when you have a concern about our service
  • filling in our customer surveys and questionnaires

Also see

Waste, Highways and Environmental Services

Telephone: 01904 551551