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Housing Benefit

Housing Benefit advice for landlords

We have a dedicated Housing Benefit Advice Line for private landlords to answer general questions about Housing Benefit and Local Housing Allowance (LHA):

  • telephone: 01904 552226 between 8.30am and 5.00pm, Monday to Friday

We can address issues you may have with individual tenants if we:

  • have the tenant's permission to disclose information to you
  • make payments directly to you

We'll return your call within 2 working days if we're unable to answer your call immediately.

Advice and information for private landlords

Our Healthy and Sustainable Homes team can provide advice and information to private landlords on a wide range of matters, including:

Also see


West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 551556

Benefits appointments

Contact us for an appointment to get benefits advice in person at West Offices.

Make an appointment