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Our customer centre

If you need support in person, you must book an appointment before you visit West Offices.

West Offices

Our purpose-built customer centre is located in West Offices, an 1841 grade 2 listed building and former railway station.

Find out about:

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Opening times

West Offices is open Monday to Friday from 8.30am to 5.00pm, excluding UK bank holidays.

Our Customer Services telephone lines are also open between 8.30am and 5.00pm, Monday to Friday (9.30am to 5.00pm on Thursdays).

You must book an appointment to see us in person. However, most queries can be answered 24 hours a day, 7 days a week, via our website.

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How to find us


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If you have an appointment to visit West Offices you'll find it's within easy walking distance from the city centre, York railway station and bus stops on Rougier Street and Station Road.

Car parking at West Offices is for blue badge holders only, with 6 accessible parking bays available. The nearest car parks are Esplanade, Nunnery Lane, Tanner Row (NCP) and Queen Street (NCP).

Bicycles can be parked and secured opposite West Offices entrance.

If you cannot view the map of our location, please telephone for directions.

Visit the AccessAble website for venue accessibility information.

AccessAble logo

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Appointments at West Offices

You must book an appointment by telephone, in advance of your visit, to speak to us in person about:

  • council tax
  • benefits
  • blue badge application
  • bus pass application
  • York Financial Assistance Scheme

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Visiting West Offices safely

It's still possible to catch and spread COVID-19, even if you're fully vaccinated.

To play our part in reducing risks, and protecting ourselves and others around us, we request that visitors to West Offices continue to:

  • use the hand sanitiser provided
  • wear face coverings
  • give other people space

If you're unwell please don't visit us.

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Arriving at West Offices

Our helpful staff will be available to assist you when you arrive at West Offices for your appointment:

  • you’ll get a numbered ticket
  • our large screens display your position in the queue
  • your number will appear on-screen and be announced when it’s your turn to be seen

Private meeting rooms are available, if needed.

Find out what to expect when you visit West Offices, our helpful guide about potential sensory issues in West Office.

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Facilities at West Offices

Our building has:

West Offices is also an award winning example of sustainable regeneration with a blend of old and new architecture. The sustainable design, construction and operation includes rainwater harvesting, solar panels, bio fuels for heating and natural lighting and ventilation.

Find out about public art in West Offices.

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Other organisations at West Offices

Other organisations provide services at West Offices including:

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Also see

City of York Council

West Offices, Station Rise, York YO1 6GA

Telephone: 01904 551550