Benefits

Housing Benefit entitlement letters

If you've claimed Housing Benefit, we'll send you an 'entitlement letter'.

New Housing Benefit claims

For new Housing Benefit claims, your letter will show:

  • the amount of Housing Benefit/Council Tax Support you'll receive
  • the date your claim started
  • the income we've used to calculate the benefit you'll receive
  • how and when you'll receive payment

Download an explanation of your new claim/change of circumstances letter

Change of circumstances and Housing Benefit

For a change of circumstances relating to your Housing Benefit, your letter will show:

  • the changes you've told us about
  • the date the change took effect
  • how much you'll now receive

Download an explanation of your new claim/change of circumstances letter

Housing Benefit overpayment

If we've overpaid Housing Benefit, your letter will show:

  • the reason we've overpaid you
  • the amount of the overpayment
  • the date the overpayment covers
  • how we'll recover the overpayment

Download an explanation of your overpayment letter

Also see

Benefits appointments

Contact us for an appointment to get benefits advice in person at West Offices.

Make an appointment