If you've claimed Housing Benefit, we'll send you an 'entitlement letter'.

New Housing Benefit claims

For new Housing Benefit claims, your letter will show:

  • the amount of Housing Benefit/Council Tax Support you'll receive
  • the date your claim started
  • the income we've used to calculate the benefit you'll receive
  • how and when you'll receive payment

Download an explanation of your new claim/change of circumstances letter

Change of circumstances and Housing Benefit

For a change of circumstances relating to your Housing Benefit, your letter will show:

  • the changes you've told us about
  • the date the change took effect
  • how much you'll now receive

Download an explanation of your new claim/change of circumstances letter

Housing Benefit overpayment

If we've overpaid Housing Benefit, your letter will show:

  • the reason we've overpaid you
  • the amount of the overpayment
  • the date the overpayment covers
  • how we'll recover the overpayment

Download an explanation of your overpayment letter

Also see

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