You can apply for a Discretionary Housing Payment if:
- you have a shortfall between the amount of Housing Benefit awarded to you and the amount you need to pay for your rent
- you are a Universal Credit claimant and the amount of the housing element is less than you need to pay for your rent
A Discretionary Housing Payment is not a benefit.
The Discretionary Housing Payment budget is limited and set by central government. We must make sure that the Discretionary Housing Payment budget is shared between all applicants, and that it reaches those who are in most need. This means that even though you might be facing difficulties there may be others who are applying who need support more.
We cannot guarantee long-term Discretionary Housing Payment support, as the budget is set on a year-by-year basis and the number of applications varies due to changing economic and social factors.
Your Discretionary Housing Payment application is not just about applying for financial assistance, it is an opportunity to provide us with a full picture of your circumstances so we can see if there are other ways in which the difference between rent and benefit can be addressed. It's therefore important that you provide as much information as possible with your application.
You'll need to provide the following evidence in support of your application:
- 2 months' bank statements for all accounts you hold
- household income and expenditure information
- details of any plans you have to improve your circumstances
Bank statements can be provided as:
- scanned copies or clear photographs of paper statements
- screenshots of online statements
- PDF downloads
We strongly suggest you gather the required information and documentation ahead of completing the form.
The form will time-out after 10 minutes. This 10 minute time-out is for each page, not for the entire form. It's not possible to save a partially completed form, nor to retrieve information if the time-out period is reached.
You should prepare a detailed summary of your household income and expenditure before starting the form, as this information is required for all applications.
The form can be completed by:
- the person liable to pay the rent
- someone who's been nominated to act on their behalf
If you have any queries or concerns with the completion of your Discretionary Housing Payment application, you can contact our Benefits Team to arrange an appointment to discuss the application in detail. If necessary an in-person appointment can be arranged at West Offices.
We may ask for additional information or evidence if necessary.
Our Discretionary Housing Payment policy
Download our Discretionary Housing Payment Policy and Guidance for more information about how Discretionary Housing Payments work.
Debt advice and assistance
Advice and support are available for residents who are struggling with money and paying bills.
The Money Helper have up to date information and guidance about your money.
Make sure you’re getting all the help available. Use a free independent benefits calculator to find out what benefits you could get, how to claim and how your benefits will be affected if your circumstances change.
You can also get advice and support from local services working across the city.
See more information about how to get help managing your money and appointing a third party to act on your behalf.