Leasehold repairs
We're responsible for all repairs to shared facilities such as lifts, lighting, the roof and the structure of the building and communal areas.
We're also responsible for carrying out and paying for certain repairs, and will charge leaseholders a share of the overall cost.
As a leaseholder, you're responsible for carrying out and paying for certain repairs.
To report repair to shared facilities contact the Housing Repairs Team.
Please note: a share of the cost of any repairs will be included in your future service charge.
Repairs you're responsible for:
- repairs that are needed as a result of damage caused by you, your family or visitors
- repairs to appliances and fittings which have been installed by you
- repairs to internal decoration, including filling normal plaster cracks
- all keys
- fittings such as curtain rails, hat and coat hooks
- servicing and maintenance of all gas appliances
- light bulbs, plug tops and fuses
- sweeping flues
- floor coverings within the flat
- glazing
- baths, basins and fittings
- toilets, cisterns, toilet seat and covers
- kitchen units, worktops and tiling
- internal doors and fittings, such as architraves and skirtings
- general tidying and upkeep
Repairs the council are responsible for:
- roofs, chimneys, flashing and rainwater goods
- external wall decoration, finishes, rendering and pointing
- window frames and non-internal doors
- paths, steps and other means of access
- any drainage pipes outside the building, such as fall pipes
- external painting
- communal stairs and landings
- communal gardens and drying areas
- door entry systems
- communal and council digital TV aerials
- planned maintenance
Gas leaks should be reported to Transco on telephone: 0800 111 999.
How to report a repair
If a repair or maintenance problem is the council’s responsibility, you should contact the Housing Repairs Team.
You can find details of repairs to the block your flat is in by registering an account on our Open Housing portal.
Should you have any questions on these repairs please contact the Leasehold Management Team.
Also see
Housing Repairs
Telephone: 01904 551550 (option 4, option 1)
Housing Repairs - Out of hours emergencies
Telephone: 01904 630405 or 01904 427699
Leaseholder Management Team
Telephone: 01904 551550 (option 4, option 4)