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Contact housing services

Find details and contact information for our housing services below.

Our opening hours are Monday to Friday, 8.30am to 5.00pm, unless otherwise stated.

Housing repairs

Contact Housing Repairs to report a repair or to arrange your annual gas service if you're a council tenant.

Housing Management Officers

Contact your Housing Management Officer with any questions about your tenancy.

Housing Rent Arrears Team

Contact our Housing Rent Arrears Team if you have problems with paying your rent or if you've fallen into arrears.

  • telephone: 01904 551550

Housing Asset Officers Team

Contact our Housing Asset Officers team about garages, Right To Buy enquiries, and leaseholder enquiries.

Housing Options (Homelessness queries)

Contact our Housing Options team for help with dealing with homelessness or preventing homelessness.

Our Housing Options team can:

  • help you stay in your current home
  • help you find alternative accommodation
  • give advice on private rented housing and social housing
  • put you in touch with mediation, money and debt advice specialists

Contact our Housing Options team:

  • telephone: 01904 554500
  • email:
  • contact the Emergency Duty Team, telephone: 01609 780780 for emergency out of hours service, or if fleeing domestic violence

Housing Registrations

Visit the North Yorkshire Home Choice website if you'd like to join the North Yorkshire housing register.

Contact our Housing Registrations team for:

  • help with completing the North Yorkshire Home Choice application form
  • information about sheltered schemes or affordable housing developments

Contact our Housing Registrations team by:

Healthy and Sustainable Homes Service

Our Healthy and Sustainable Homes team can help you with:

  • reporting empty properties
  • caravan licensing
  • reporting problems if you're a private rented sector tenant
  • improvement loans for homeowners
  • advice for private rented sector landlords

Contact our Customer Access and Assessment team for an initial assessment.

Contact our Healthy and Sustainable Homes team by:

Tenant engagement

Contact Julie, our Tenant Equalities and Engagement Facilitator if you're a council housing tenant and would like to influence the way services are delivered in your area.

Visit our Customer Centre

Visit our Customer Centre if you'd prefer to speak to someone from our Housing Customer Services team in person.

Also see

Housing Strategy and Development Team

West Offices, Station Rise, York, YO1 6GA