Our opening hours are Monday to Friday, 8.30am to 5.00pm.
See how to contact our dedicated teams, who will be able to support you with your housing enquiries.
- Healthy and Sustainable Homes Service
- Homelessness and Housing Options
- Housing Asset Team
- Housing Management Officers
- Housing Registrations
- Housing Repairs Team
- Tenant Engagement
- Visit our Customer Centre
Healthy and Sustainable Homes Service
Our Healthy and Sustainable Homes team can help with:
- reporting empty properties
- caravan licensing
- reporting problems if you're a private rented sector tenant
- improvement loans for homeowners
- advice for private rented sector landlords
Contact our Healthy and Sustainable Homes team by:
- telephone: 01904 552300
- email: housing.standards@york.gov.uk
Contact our Customer Access and Assessment team for an initial assessment.
Homelessness and Housing Options
Contact our Housing Options team for help with dealing with homelessness or preventing homelessness.
Our Housing Options team can:
- help you stay in your current home
- help you find alternative accommodation
- give advice on private rented housing and social housing
- put you in touch with mediation, money and debt advice specialists
Contact our Housing Options team by:
- telephone: 01904 554500
- email: housing.options@york.gov.uk
Contact the Emergency Duty Team on telephone: 0300 131 2131 for emergency out-of-hours service, or if fleeing domestic violence.
Housing Asset Team
Contact our Housing Asset Team about garages, leaseholder and Right To Buy enquiries.
Contact our Housing Asset Team by:
- telephone: 01904 551550
- for garages enquiries, email: housing.garages@york.gov.uk
- for leaseholder enquiries, email: housing.leaseholder@york.gov.uk
- for Right To Buy enquiries, email: housing.righttobuy@york.gov.uk
Housing Management Officers
If you're a council tenant, contact your Housing Management Officer with any questions about your tenancy, rent account and to report anti-social behaviour.
Housing Registrations
Our Housing Registrations team can help with:
- applying for social housing in York
- information about independent living communities or affordable housing developments
Contact our Housing Registrations team by:
- telephone: 01904 554044
- email: housing.registrations@york.gov.uk
Housing Repairs Team
If you're a council tenant, contact our Housing Repairs Team to report a repair, or to arrange your annual gas service.
Contact our Housing Repairs Team by:
- telephone: 01904 551550
- out-of-hours: 01904 630405
- email: housing.repairs@york.gov.uk
Tenant Engagement
If you're a council tenant, contact our Tenant Equalities and Engagement Facilitator if you would like to influence the way services are delivered in your area.
Contact our Tenant Equalities and Engagement Facilitator by:
- telephone: 01904 552097
- email: yourservice.yoursay@york.gov.uk
Visit our Customer Centre
Visit our Customer Centre if you'd prefer to speak to someone from our Housing Customer Services team in person.