Find details and contact information for our housing services below.
Our opening hours are Monday to Friday, 8.30am to 5.00pm, unless otherwise stated.
Housing repairs
Contact Housing Repairs to report a repair or to arrange your annual gas service if you're a council tenant.
- telephone: 01904 551550
- out of hours: 01904 630405
- email: housing.repairs@york.gov.uk
Housing Management Officers
Contact your Housing Management Officer with any questions about your tenancy.
Housing Rent Arrears Team
Contact our Housing Rent Arrears Team if you have problems with paying your rent or if you've fallen into arrears.
- telephone: 01904 551550
Housing Asset Officers Team
Contact our Housing Asset Officers team about garages, Right To Buy enquiries, and leaseholder enquiries.
- telephone: 01904 551550
- email (garages): housing.garages@york.gov.uk
- email (leaseholders): housing.leaseholder@york.gov.uk
- email (Right To Buy): housing.righttobuy@york.gov.uk
Housing Options (Homelessness queries)
Contact our Housing Options team for help with dealing with homelessness or preventing homelessness.
Our Housing Options team can:
- help you stay in your current home
- help you find alternative accommodation
- give advice on private rented housing and social housing
- put you in touch with mediation, money and debt advice specialists
Contact our Housing Options team:
- telephone: 01904 554500
- email: housing.options@york.gov.uk
- contact the Emergency Duty Team, telephone: 01609 780780 for emergency out of hours service, or if fleeing domestic violence
Housing Registrations
Visit the North Yorkshire Home Choice website if you'd like to join the North Yorkshire housing register.
Contact our Housing Registrations team for:
- help with completing the North Yorkshire Home Choice application form
- information about sheltered schemes or affordable housing developments
Contact our Housing Registrations team by:
- telephone: 01904 554044
- email: housing.registrations@york.gov.uk
Healthy and Sustainable Homes Service
Our Healthy and Sustainable Homes team can help you with:
- reporting empty properties
- caravan licensing
- reporting problems if you're a private rented sector tenant
- improvement loans for homeowners
- advice for private rented sector landlords
Contact our Customer Access and Assessment team for an initial assessment.
Contact our Healthy and Sustainable Homes team by:
- telephone: 01904 554050
- email: housing.standards@york.gov.uk
Tenant engagement
Contact Julie, our Tenant Equalities and Engagement Facilitator if you're a council housing tenant and would like to influence the way services are delivered in your area.
- telephone: 01904 552097
- email: yourservice.yoursay@york.gov.uk
Visit our Customer Centre
Visit our Customer Centre if you'd prefer to speak to someone from our Housing Customer Services team in person.