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Housing Options

Our Housing Options Team provide advice if you are homeless of threatened with homelessness.

You can contact the Housing Options Team by telephone between 9.30am and 12.00pm or between 2.00pm and 5.00pm Monday to Friday. A duty worker will discuss your circumstances with you to enable them to decide what further action is required.

We offer advice and information if you're at risk of homelessness because you're:

If you're 16 to 17 years old and at risk of homelessness, contact our Youth Homeless Team.

See further information about Hosing Options services:

Housing Options interview

During your initial Housing Options interview (triage), we'll ask questions about you and your situation.

Following your Housing Options interview we'll arrange a full housing assessment and agree your personal housing plan - this session will last between 1 and 2 hours.

So we can give you accurate advice at your housing assessment you'll need relevant paperwork, such as:

  • a tenancy agreement
  • notice to quit
  • notice seeking possession
  • court documents
  • arrears letter
  • financial information

A Housing Options Adviser will talk to you about your current situation, discuss any difficulties you're having and help you look at your options to either:

  • help you stay in your current home (prevention duty)
  • find alternative housing (relief duty)

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Resolving housing issues

To help resolve your housing issues we can:

We'll also help you explore other housing options, including:

You may be referred to a specialist adviser or legal representative.

If you're homeless or threatened with homelessness in the next 56 days, we will carry out a homelessness assessment.

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Duty to Refer

The Homelessness Reduction Act, 2017 means we must:

  • take early action to prevent homelessness in our area
  • provide homelessness services to all those who are eligible

See a guide to 'Duty to Refer' on GOV.UK for more information.

Referrals to our Housing Options team

Certain other organisations have a 'duty to refer' you to our Housing Options team, if they believe you're homeless or threatened with becoming homeless; they must have your consent before completing a Duty to Refer referral form from GOV.UK, to send to our Housing Options Team by email:

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Contact the Emergency Duty Team

Our Emergency Duty Team are the contact point for all homelessness enquiries outside of normal office hours including:

  • Monday to Thursday, 5.00pm to 8.30am
  • weekends (from 5.00pm on Friday until 8.30am on Monday)
  • bank holidays (24 hours)

Contact the Emergency Duty Team on telephone: 0300 131 2131 or email:

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Further Housing Options guidance

We've published a series of housing option booklets and information to guide you through your housing options. You can also find out about applying for a council home.

See our Housing Options Service Standards which relate to how we'll help you if you're at risk of losing your home or have nowhere to live.

Find out about translation services if you need this information in another language.

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Also see

Housing Options

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 554500