Our Housing Options Team provides advice about housing issues and homelessness. The Housing Act 1996 has been amended and now includes new duties under the Homeless Reduction Act 2017.
Attend one of our drop-in sessions from 8:30am to 5:00pm, Monday to Friday, in West Offices. Please note you must arrive before 3:30pm to be seen on the day.
We offer advice and information if you are at risk of homelessness because you are:
- being asked to leave by family or friends
- break up of a relationship
- domestic violence/domestic abuse
- leaving hospital with nowhere to go
- leaving prison with nowhere to go - read the York Offender Housing Protocol
- mortgage arrears and house repossession
- notice to quit or notice seeking possession received from landlord
- redundancy or loss of earnings
- rent arrears from us, a Housing Association or a private landlord
- benefit entitlements (housing benefit and council tax support)
- rough sleeping
If you are 16 to 17 years old and at risk of homelessness, please contact our Youth Homeless Team.
Housing options interview
During your initial interview, also known as a triage, we will ask questions about you and your situation. We will then arrange to see you again for a full housing assessment and to agree a personal housing plan - this will last between 1 and 2 hours. You will need to bring in all relevant paperwork with you, so we can give you accurate advice.
- a tenancy agreement
- notice to quit
- notice seeking possession
- court documents
- arrears letter
- financial information
A Housing Options Adviser will talk to you about your current situation, discuss any difficulties you are having and help you look at your options to either:
- help you stay in your current home (prevention duty)
- find alternative housing (relief duty)
How we can help you resolve your housing issues
- negotiate with your landlord by checking the validity of a ‘notice to quit’, or by referring you to specialist services
- negotiate with your parents for an extension while we help you find suitable alternative accommodation
- give information about your rights as a tenant and illegal evictions
- give advice and put you in touch with money and debt advice specialists
- give advice on mediation, counselling and long-term housing support
- seek to maximise your income, for example by exploring your entitlement to Housing Benefit and Council Tax Support
- give advice on rent arrears
- give advice on rough sleeping
We'll also help you explore other housing options, including:
- how to apply for shared ownership or other forms of affordable housing
- how to find private rented accommodation (including renting from YorHome)
- using a bond guarantee to pay the rent
- how to apply for social housing through the North Yorkshire Home Choice housing register or through other Housing Associations
- information about hostels and supported housing
- older persons' housing
You may be referred to a specialist adviser or legal representative.
If you are homeless or threatened with homelessness in the next 56 days, we will carry out a homelessness assessment.
Our Emergency Duty Team
Our Emergency Duty Team are the contact point for all homelessness enquiries outside of normal office hours including:
- Monday to Thursday, 5.00pm to 8.30am
- weekends (from 5.00pm on Friday until 8.30am on Monday)
- bank holidays (24 hours)
Contact the Emergency Duty Team on tel: 01609 780780 or by emailing email@example.com.
See the standards we work to in relation to the services we provide when helping you if you're at risk of losing your home or have nowhere to live.
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