Our approaches
Our approaches set out the key principles and ways of working that guide us. This helps us stay consistent, stay true to our values, and makes sure we keep our focus on what really matters.
Working together with people with experience
Our approach will be to work alongside people with lived experience, carers and communities as equal partners to shape and develop services as well as other changes to care and support. This is known as co-production. It means involving people early in decision-making, being open about what can change and acting on what people tell us.
Providing high-quality and flexible support
We will work in ways that ensure support is consistently high quality, responsive and shaped around people’s lives. This includes commissioning services that can adapt to changing needs, respond quickly to different circumstances and offer respectful, reliable help. Our ways of working will be designed to be flexible, so the right support is available at the right time, in the right way. This approach enables greater independence, choice and control for people drawing on care and support.
Using evidence and insight to make the best decisions
We will use a mix of data, evidence and lived experience to understand what is working well and where gaps or inequalities remain. We will strengthen the information we use to deliver services. This evidence-informed approach helps us improve outcomes, plan support and make fair, transparent decisions. We will share what we learn, track our progress and use insight to shape how we work in the future.
Building strong partnerships for best results
We will work closely with our communities and partners, including the NHS, community organisations, housing services and others across the council. This partnership approach brings together a wide range of skills, experience and resources to deliver on our commitments and priorities and will make things simpler for people navigating care and support.
Also see
Adults Social Care
Adult Social Care Emergency Duty Team
Contact the Emergency Duty Team for assistance.