Health and social care

Adult Social Care Strategy 2025 to 2028

Adult Social Care and the law

Adult Social Care in England is governed by the Care Act 2014. This is a law that says how councils must help people stay independent and safe and that people should get the right support when they need it. The law makes sure people are treated fairly and listened to. This includes people who pay for their own care and those who get help from the council. It also says that unpaid carers, like family members who look after someone with care needs, must be supported too. The aim is to make sure everyone gets the right care at the right time, and that people remain safe from harm and are respected.

Adult Social Care key statutory duties under the Care Act 2014:

  • providing preventative services and information and advice to reduce, prevent or delay the need for care and support
  • assessment of people’s needs and the creation of care and support plans, financial assessments; and a duty to meet eligible needs
  • promoting integration between health and social care services including integrated commissioning of care and support
  • promoting individual wellbeing, known as the wellbeing principle, to put wellbeing at the heart of care and support
  • safeguarding adults at risk of abuse, harm or neglect and establishing a Safeguarding Adults Board to ensure the safety of those with additional needs
  • shaping the care market to make sure there are enough good quality services and choices for people. Being ready with backup plans in case a care provider cannot continue

Also see

Adults Social Care

West Offices, Station Rise, York, YO1 6G

Telephone: 01904 555111

Adult Social Care Emergency Duty Team

Contact the Emergency Duty Team for assistance.

We're available between 5.00pm and 8.30am, Monday to Friday, 24 hours a day over weekends (between 5.00pm Friday until 8.30am Monday), and 24 hours on bank holidays.

Telephone: 0300 1312131