You must claim Universal Credit (UC) online; to help you free internet access is avilable at the following locations:

Until 1 April 2019, if you know someone who is unable to use or access the internet to make a UC claim, contact us on telephone: 01904 551556 and ask for Universal Credit support, we'll arrange an appointment to find a solution that works for you. Please make sure you bring everything you need to make an application. See the Universal Credit appointment checklist and ways to prove your identity for Universal Credit; read about the Universal Credit claim process ahead of your appointment.

Changes to Universal Credit Support

From 1 April 2019 support with Universal Credit claims and payments will be available from Citizens Advice York (CAY); freephone: 0800 1448444 for advice, or webchat via Citizens Advice York.

Managing your claim and your money

You'll need a bank account to receive your Universal Credit payments. If you don't have a bank account and need advice, you can find out more about getting a bank account from Citizens Advice.

Help with budgeting and managing online claims is available to Universal Credit claimants from:

General advice and support for those claiming Universal Credit is available from the following websites:

Also see

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