You must claim Universal Credit online. You can get free internet access at the following locations:

If you know someone who is unable to use or access the internet to make a claim, contact us on telephone: 01904 551556 and ask for Universal Credit support, and we'll help find a solution that works for you.

Please make sure you bring everything you need to make an application:

See further advice for Universal Credit applicants, to support you with your online claim:

You will need a bank account to receive your Universal Credit payments. If you don't have a bank account and need advice, you can find out more about getting a bank account from Citizens Advice.

Help to manage your claim and your money

Contact our Benefits and Contributions Advisors and ask for Universal Credit support, or for information about other available financial support.

We offer help with:

  • setting up a monthly budget
  • different methods for paying bills
  • identifying priority and non-priority bills
  • making your money go further
  • money worries

Universal Credit - further support

General advice and support for those claiming Universal Credit is available from the following websites:

Also see

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