To helps you register, log in and use My Account, see:
- Register for My Account
- Setting up My Account
- My Account outside of York
- My Account activation email
- Problems signing in to My Account
- Forgotten My Account Username or password
- Change My Account details
- Using your personal information
For further support contact us.
Register for My ccount
Creating an account is quick and easy. All you need to do is provide some basic details while completing these steps:
- Click 'register for My Account’ on the My Account page
- Ensure you've read and agreed to the privacy notice
- Enter your details, such as email address
- Click to send the information to us
- Activate your account from the email we'll send
Setting up My Account
You'll need an email address to register for My Account
If you don’t have an email address visit BBC WebWise for advice on creating one; don't use a temporary email address, as My Account does not recognise these.
Once you have set up your email address you'll be able to create and activate My Account.
My Account outside of York
You don't need to live in York to have My Account.
If you don’t live in the area, you can still register for My Account to access some of our online services.
My Account activation email
If you don't receive the activation email after you've registered, it may be worth checking your ‘junk' or 'spam' folders. If the activation email is not in your junk or spam folder contact us for help.
Problems signing in to My Account
To sign in, you'll need to the details you entered when you registered for My Account, and to have clicked the activation link in the email sent to your email address.
You'll be allowed 10 attempts to sign in.
If you enter the wrong details more than 10 times, you'll need to contact us to unlock your account.
If you cannot remember your password, click the reset button before your account becomes locked.
Forgotten my Account username or password
If you are unable to remember your details, you will need to follow the reset steps by clicking the ‘forgot my password’ or ‘forgot my username’ link on the login screen.
If you have requested a password reset through the forgotten password link, it may be worth checking your ‘junk or 'spam' folder. If it’s not there, you can request the reset again.
Change My Account details
You can change your details held in My Account once you've signed in.
Using your personal information
Any personal information you provide will be held securely and will be used in line with the Data Protection Act 1998. When you register, you'll be advised of the terms and conditions for using My Account which you must confirm reading before creating an account. Please also refer to our privacy notice.