My Account provides inclusive, accessible, always 'on', always open, online services through our website.

It offers:

  • ways to pay, apply, request and report things
  • the ability to give feedback
  • ways to track your reports and our progress
  • access from any web-enabled device (mobile, laptop, tablet or computer)

Help with My Account

To help you register, sign in and use My Account, see:

For further support, contact us.

Top of page


Registering for My Account

Register for My Account using your email address. Don't use a temporary email address, as My Account doesn't recognise these.

Registering is quick and easy; simply provide some basic details while completing these steps:

  1. Click 'Register for My Account
  2. Read and agree to our privacy notice, and set your communication preferences
  3. Enter your details and create your password
  4. Click ‘Register’
  5. Verify your account from the email we'll send

Top of page


My Account verification

We'll send a message to the email address you provide when you register for My Account; the message contains a link to verify your email address. Once you've clicked the link to complete this step you can sign in and use My Account.

If you don't receive a verification email when you register for My Account, check your ‘junk' or 'spam' email folders. If the validation email is not in your junk or spam email folder contact us for help.

Top of page


Signing in to My Account

After you've verified your email address you can sign in and use My Account. You don't need to remember a 'username' just use your email address.

Top of page


Unlocking My Account

My Account will be temporarily disabled or 'locked' if you enter the wrong email address and/or password more than 5 times within 15 minutes.

If My Account is disabled, wait 5 minutes and try again. Contact us for help if you continue to have problems signing in to My Account.

Top of page


Forgotten My Account password

Click ‘Forgot password’ if you can't remember your password for My Account; we’ll send an email with a secure link to reset your password.

If you don’t receive an email to reset your password, check your ‘junk or 'spam' email folders. If the email is not in your junk or spam folder, click ‘Forgot password?’ again. Contact us for help if you continue to have problems.

Top of page


Change My Account details

Once you've signed in you can change your details held in My Account including:

  • email address
  • telephone number
  • postal address

Currently, to update your name you'll need to contact us; find out more about My Account upgrades.

Top of page


Using your personal information

Any personal information you provide will be held securely and will be used in line with the Data Protection Act 1998. When you register, you'll be advised of the terms and conditions for using My Account, which you must confirm reading. Please refer to our privacy notice.

Top of page


Upgrades to My Account

We’re upgrading My Account to give you more convenient access to more services online. As well as introducing new ways to report problems, we're making improvements so My Account works better for you, including:

  • improved eForms for reporting fly-tipping, street lighting and street cleaning problems
  • improved maps which help with locating problems
  • made it clearer when a problem is outside of our area
  • enhanced mobile compatibility, including 'Use My Location’ functionality
  • redesigned emails to keep you updated on reported problems
  • streamlined processes so we can respond to you more efficiently
  • added surveys to gather your feedback on how we dealt with reported problems
  • added a webchat service on council tax pages

Coming soon to My Account

During 2019 we'll add more to My Account, including:

  • additional webchat availability across more of our popular online services, so you can contact a member of our Customer Services Team, in real time, using instant messaging
  • refreshed eForms for reporting problems with graffiti, vegetation, litter bins, and more
  • new eForms for waste problems, including reporting missed collections, requesting bulky waste collections, and ordering new containers
  • improvements to council tax eBilling services

To give feedback or ask us a question, visit www.york.gov.uk/feedback. Alternatively, join our ‘User Testing Team’ to help ensure our online services are meeting your needs; email: digitalservicesproject@york.gov.uk to express your interest.

Top of page


Also see

Comment on this page