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Help with utility bills

We've adopted an ECO Flexible Eligibility Statement of Intent - this declares our intention to assist those most likely to be in fuel poverty by helping improve the energy efficiency of their homes.

There are practical ways you can improve your energy efficiency to help reduce your heating costs. Residents may also be entitled to help with utility bills:

Help with fuel and energy bills

There are a range of grants and help offered by the government and energy suppliers.

Government Energy Bills Support Scheme discount

The Government Energy Bills Support Scheme provides a £400 non-repayable discount to eligible households to help with their energy bills over winter 2022 to 2023.

Find out about the Energy Bills Support Scheme and how you can get support this winter.

Government's cost of living support package

The Money Helpers guide to the government’s cost of living support package is available to read online about getting help with your energy bills.

The government has provided some guidance on getting an extra cost of living payment to help with the cost of living if you’re entitled to certain benefits or tax credits. Including edibility criteria, payment amounts and when these will be paid.

The government's cost of living support package factsheet provides and overview of the types of support which are available.

Household Support Fund

The government has provided additional funding for the Household Support Fund (HSF) for financially vulnerable families from 2022 to 2023.

The aim is that the HSF should primarily be used to support households in the most need with food, energy and water bills.

£150 Council Tax Energy Rebate

The government announced 2 schemes to help with household energy costs:

These schemes are intended to reduce the impact of national increases to energy costs in 2022.

York Fuel Voucher Scheme

If you are struggling to pay your bills you may be able to get a fuel voucher. Fuel vouchers are a contribution towards household gas, electricity and oil costs. They are available from support workers as part of money and benefits advice across the city.

Winter Fuel Payment

If you were born on or before 5 May 1953, you could get a payment of between £100 and £300, tax free, to help pay your heating bills.

See further information about how to claim Winter Fuel Payment (GOV.UK).

Cold Weather Payment

If you receive Pension Credit or certain other benefits, you're automatically paid a Cold Weather Payment when the temperature reaches 0°C (32°F) or below, for 7 days in a row. You’ll get a payment of £25 for each 7 day period of very cold weather between 1 November and 31 March.

Tell your Pension Centre or Jobcentre Plus if you think you should have received a Cold Weather Payment but haven’t.

Warm Home Discount

The Warm Home Discount is a government scheme that offers a £140 discount off your energy bill.

You can qualify for the Warm Home Discount Scheme if you:

  • get the Guarantee Credit element of Pension Credit
  • are on a low income and meet your energy supplier’s criteria for the scheme

Find out more about the Warm Home Discount scheme (GOV.UK).

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Help with water bills

Contact Yorkshire Water for support to make your bills more affordable; they can provide payment plans, capped charges and tailored arrangements if you’re struggling to pay.

You can also get information on saving water in your home, including free products to help save water.

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Help with broadband and landline bills

Comparing and switching broadband and landline providers can reduce the cost of these bills. See guidance on the MoneyHelper website for how to save on landline and broadband bills.

Some providers offer social tariffs which are only available to customers who receive certain government benefits.

If you are claiming benefits and looking for work, talk to your Job Coach about help for job seekers to get online from the Department of Work and Pensions.

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Also see

Benefits and Contributions Advisors

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 552044

Energy Saving Trust

Free impartial advice to help you save money, and fight climate change, by reducing carbon dioxide emissions from your home.

Energy Saving Trust