Help with utility bills

We've adopted an ECO Flexible Eligibility Statement of Intent - this declares our intention to assist those most likely to be in fuel poverty by helping improve the energy efficiency of their homes.

There are practical ways you can improve your energy efficiency to help reduce your heating costs. Residents may also be entitled to help with utility bills:

Help with fuel bills

There are a range of grants and help offered by the government and energy suppliers.

York Fuel Voucher Scheme

If you are struggling to pay your gas and electricity bills you may be able to get a fuel voucher. Fuel vouchers are available from support workers as part of money and benefits advice across the city.

Winter Fuel Payment

If you were born on or before 5 May 1953, you could get a payment of between £100 and £300, tax free, to help pay your heating bills.

See further information about how to claim Winter Fuel Payment (GOV.UK).

Cold Weather Payment

If you receive Pension Credit or certain other benefits, you're automatically paid a Cold Weather Payment when the temperature reaches 0°C (32°F) or below, for 7 days in a row. You’ll get a payment of £25 for each 7 day period of very cold weather between 1 November and 31 March.

Tell your Pension Centre or Jobcentre Plus if you think you should have received a Cold Weather Payment but haven’t.

Warm Home Discount

The Warm Home Discount is a government scheme that offers a £140 discount off your energy bill.

You can qualify for the Warm Home Discount Scheme if you:

  • get the Guarantee Credit element of Pension Credit
  • are on a low income and meet your energy supplier’s criteria for the scheme

Find out more about the Warm Home Discount scheme (GOV.UK).

Government help with energy costs

The government has announced 2 schemes to help with household energy costs, the Council Tax £150 Rebate Scheme, and the Council Tax Discretionary Energy Payment Scheme.

Read more about the Council Tax £150 Rebate Scheme.

Read more about the Council Tax Discretionary Energy Payment Scheme.

Fuel bill guidance

Our Benefits and Contributions Advisors provide advice on the full range of welfare benefits and tax credits, including payments specifically for those most at risk from fuel poverty. You'll receive payments automatically if you already get qualifying benefits, so it's important to ensure you're claiming your full entitlement.

Comparing and switching supplier or energy tariff can make a big difference to your gas and electricity bills. Follow the steps on the Ofgem website for an estimate of what you can save.

Try the Simple Energy Advice energy efficiency calculator.

Visit York Energy Advice for more advice.

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Help with water bills

Contact Yorkshire Water for support to make your bills more affordable; they can provide payment plans, capped charges and tailored arrangements if you’re struggling to pay.

You can also get information on saving water in your home, including free products to help save water.

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Help with broadband and landline bills

Comparing and switching broadband and landline providers can reduce the cost of these bills. See guidance on the MoneyHelper website for how to save on landline and broadband bills.

Some providers offer social tariffs which are only available to customers who receive certain government benefits.

If you are claiming benefits and looking for work, talk to your Job Coach about help for job seekers to get online from the Department of Work and Pensions.

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Also see

Benefits and Contributions Advisors

West Offices, Station Rise, York, YO1 6GA

Telephone: 01904 552044

Energy Saving Trust

Free impartial advice to help you save money, and fight climate change, by reducing carbon dioxide emissions from your home.

Energy Saving Trust

Energy Saving Secrets

Advice and tips on saving energy.

Energy Saving Secrets