How we deal with compliments
Our Complaints, Feedback and Compliance Team will deal with your compliment using our policy and procedure known as 'The 4Cs Toolkit'.
Use our online form to raise a comment, compliment, complaint or concern; alternatively, contact our Complaints, Feedback and Compliance Team by email or telephone.
Dealing with your compliments
Our Complaints, Feedback and Compliance Team will contact you to thank you within 10 working days of receiving your compliment.
Any Service Area or council employee to whom the compliment refers will be informed within 20 working days, and will use your compliment to maintain or improve our standard of service.
Also see
- Council tax appeals
- Food safety complaints
- Environment and animal complaints (including noise, pollution and mess)
- Housing Ombudsman self assessment
- Parking enforcement
- Building and planning enforcement
- Complain about taxis
- Report fraud
Complaints, Feedback and Compliance Team
Sign language interpreting service
If you use British Sign Language (BSL) you can access our BSL interpreting service when visiting West Offices, and when contacting us remotely.