To make a complaint about a York taxi or private hire vehicle or driver, contact our Licensing Team by:
- completing and returning our complaint form
Please provide a description of the driver (and badge number if possible), and as much information as possible about the vehicle, such as:
- licence plate number and colour (taxi plates are yellow, private hire are maroon)
- registration number
- make, model and colour
We'll acknowledge your complaint or request further information within 5 to 10 working days.
If appropriate, we'll send a further reply after we've fully investigated the matter.
Complaints about 'Out of area' licensed vehicles
You can also report complaints about 'out of area' licensed vehicles operating in York, but we recommend sending your complaint to their home licensing authority as well.
Depending on the nature of the complaint, we may send it to their home licensing authority to deal with.
Complaints about dangerous taxi driving
Report bad/dangerous driving or road traffic offences committed by taxi drivers to North Yorkshire Police by:
- email: firstname.lastname@example.org
- telephone: 101
They will require as much information as possible about the vehicle, as detailed above.