We provide:

Replacement recycling boxes

Contact our Customer Centre on telephone: 01904 551551 to order new and replacement recycling boxes.

Free replacement recycling boxes

You can order up to 3 free replacement boxes for kerbside recycling collections for 7 months from 11 March 2019, as part of our commitment to increase the amount of waste we recycle.

Find out how much recycling we can collect per visit.

We’ll deliver waste containers within 10 working days of your order.

Replacement wheeled bins

Use our Bins Online service to order and pay for new and replacement wheeled bins for general rubbish or garden waste.

You'll need to register with our Do It Online service first to create an account.

Buy bins online

We’ll deliver waste containers within 10 working days of your order.

Lost and damaged bins and boxes

If we’ve lost or damaged your wheeled bin or recycling box during collection, we’ll put a postcard through your door explaining how we’ll replace it free of charge.

However, you'll need to order replacement wheeled bins or recycling boxes if they:

  • have signs of normal ‘wear and tear’
  • have been lost or stolen
  • are missing when you moved in
  • were not bought from us

If you don't buy waste containers from us

Wheeled bins

If you don’t want to buy a replacement wheeled bin from us, you can take your waste to Hazel Court HWRC or Towthorpe/Strensal HWRC.

Please note that our waste collection team:

  • cannot collect bags of waste from wheeled bin collection areas
  • will only empty wheeled bins that we've supplied

Recycling boxes

If you don’t wish to use our recycling boxes, you can put correctly separated waste into your own similar sized containers (approximately 55 litres). However, we strongly recommend using our 'industry standard' boxes due to their durability.

If you choose to use your own recycling boxes, we won't be able to replace them if they get lost or damaged.

When putting out recycling for collection, please note:

  • you can put plastic and metal in carrier bags (left open so our team can clearly see the contents)
  • you shouldn't put glass or cardboard in bags

Find out how much recycling we can collect per visit and how to deal with excess and additional recycling.

Cost of waste bins and recycling boxes

Our wheeled bin and recycling box costs:

  • standard household rubbish bin (180 litres): £44.00
  • standard garden waste bin (180 litres): £39.00
  • 240 litre rubbish bin: £49.00 (upgrade criteria applies; see Get a bigger bin)
  • 360 litre rubbish bin: £55.00 (upgrade criteria applies; see Get a bigger bin)
  • recycling box: free
  • recycling box lid: free
  • recycling box net: free
  • rubbish sacks: not provided by us

We can only accept Visa or MasterCard.

Get a bigger bin

You can only apply for a bigger bin if the size of your household meets certain criteria, as follows:

  • 180 litre bin – 1 to 4 people
  • 240 litre bin – 5 people
  • 360 litre bin – 6 or more people

If you are unclear about the size of bin you require for your property, please contact us.

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