Lost and damaged bins and boxes
If we’ve lost or damaged your wheelie bin or recycling box during collection, we’ll put a postcard through your letterbox explaining how we’ll replace it, free of charge.
However, you'll need to order replacement wheelie bins or replacement recycling boxes, by telephone: 01904 551551, if they:
- have signs of normal ‘wear and tear’
- have been lost or stolen
- were missing when you moved in
- were not bought from us
You can collect a maximum of 2 additional or replacement recycling boxes free of charge from our Household Waste Recycling Centres. Simply ask a member of staff upon arrival and provide proof of address, such as a driver's licence or utility bill, to swap your broken boxes and lids on-site.
If you're unable to attend a Household Waste Recycling Centre you can contact Waste, Highways and Environmental Services and ask to have them delivered.
Also see
- Recycling collections
- Garden waste subscription scheme
- Missed waste collections
- Composting
- Waste containers for new housing developments
Waste, Highways and Environmental Services
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