The YFAS scheme
The York Financial Assistance Scheme (YFAS) provides help for residents in financial difficulty to continue to live in our communities.
To get support you can:
- apply online for support from YFAS
- telephone: 0808 168 5238 (free from a landline)
- download the YFAS application form
If you are homeless please use our address when filling in your application:
City of York Council
If you apply online and we ask you to provide details of your income and expenditure, the Citizen's Advice budget sheet can help you list all income and expenses for your household. Please return this printed/completed sheet to YFAS via our Benefits Section (not Citizen's Advice).
There are two types of assistance available, targeted at those most in need:
- Emergency Assistance to help with a disaster or crisis
- Community Assistance to help with a return to/to remain in the community
Community Assistance can also help ease pressure on families, for example by providing help to attend a funeral or with visiting a relative who is ill.
About the scheme
For more information on the YFAS scheme, view the YFAS factsheet.
The YFAS scheme provides goods, services, fuel top-ups and supermarket vouchers. Cash is only available exceptionally, such as on the recommendation of an agency supporting you.
Download the YFAS criteria for more information.
Items are awarded on the basis of need, for example, carpets will only be provided unless there is a specific reason, for example you have a baby/toddler who crawls around the floor.
If you're waiting for an award of benefit from the Department for Work and Pensions (DWP) and you have no money due to a delay in your initial payment being made, you can apply for a short-term benefit advance.
Contact DWP on 0345 6088545 and select the option for the benefit you are waiting for.
Other discretionary help
If you are receiving Housing Benefit or Universal Credits and you're struggling to pay your rent you may be able to request a Discretionary Housing Payment (DHP).
In addition, the council tax 'Discretionary Reduction Scheme' may provide help if you are unable to pay your council tax bill in times of hardship.
Protecting your personal data
We're committed to protecting the information we hold about you. For information on data protection and how we share customer data see our privacy statement.
You can also download our Money Problems leaflet for information and advice on how to get back on track with your finances and who to go to in times of financial hardship.
Flood related applications (for flood disasters such as York December 2015)
If you have been affected by flooding in York and are seeking financial support, please download and complete the Flood Recovery Fund application form.
If you require further assistance with the application form, please refer to the guidance notes.
Once you have completed the application form, you can either: