Be Independent can provide a Telecare Response Service giving you access to emergency assistance 24 hours a day, 365 days a year.

We connect personalised equipment to your home telephone, and when you activate it in an emergency you can speak with staff in our control centre. If you are unable to talk, they will assume that you need help.

Our Be Independent operators are on standby at all times, and respond either by:

  • sending a mobile responder to your home
  • alerting the emergency services
  • contacting your doctor, relative or friend
  • offering advice, support and information

A personalised profile on their system helps them quickly find the right help for you.

You'll also receive regular wellbeing visits from Be Independent's mobile responders, who can provide advice and support.

How the Telecare Response Service works

Be Independent simply connect their Lifeline box to your existing phone line and offer a user-activated pendant (neck or wrist worn), or advanced fall detector wrist pendant.

In case of emergency the pendant calls for help through the telephone line and allows you to speak directly to a Be Independent operators. The pendant can be used inside or within a certain range outside of your home.

If you don’t have a working telephone 'land line' our call handling system can be programmed to your mobile telephone, but telecare equipment is not available with this option.

The Lifeline box can also be connected to more advanced equipment, such as bed sensors, epilepsy sensors and heat detectors.

Cost of the Telecare Response service

Download infomation on the cost of Be Independent telecare response service, including the basic package, standard service and advanced telecare services.

  Friends and Family Premium Response Premium Plus
Package information The Friends and Family Telecare package is an inexpensive way to provide peace of mind to you and your family and friends. The Premium Resonse Telecare package is the standard service and provides peace of mind for you, your carers and your family and friends; it's perfect if you need more contact and support and includes a regular visit to test the equipment and ensure you're well. This Premium Plus Telecare package offers all the benefits of the Premium service but is ideal if you need more frequent or more complex support from our responders.
Package contents
  • Lifeline base unit
  • Lightweight pendant that can be worn around your neck or wrist.
  • Telephone review
  • 24-hour call monitoring to contact your nominated responders
  • To qualify for this service, you will need at least two nominated friends and/or family members who live locally and are able to respond in an emergency at any time of day or night. On this service, our mobile responders do not respond.
  • Responders will provide first aid, help, guidance and support in the case of an emergency
  • Lifeline base unit
  • Lightweight pendant that can be worn around your neck or wrist
  • 1 x Smoke detector/Carbon Monoxide Detector/Bogus Caller button. This is based on a customer assessment.
  • Annual review visit and periodic checks
  • 24 hour, 365 days a year response should you require any assistance day or night
  • Responders will provide first aid, help, guidance and support in the case of an emergency
  • Lifeline base unit
  • Lightweight pendant that can be worn around your neck or wrist
  • Additional telecare equipment such as a fall detector, bed sensor, medication dispenser are provided on an assessed needs basis
  • Annual review visit and periodic checks
  • 24 hour, 365 days a year response should you require any assistance day or night.
Price per month* £18.00 £35.00 £48.00
Installation cost* £30.00 £30.00 £30.00
Key safe option from £55.00 from £55.00 to £80.00 from £55.00 to £80.00

* VAT exempt price. You may qualify for VAT exemption by making a simple declaration at the point of ordering. We just need to know your name, address and nature of your disability. Find out more about VAT exemption on GOV.UK.

Our service (including installation charge) may be offered free of charge to residents living in the City of York Council area who are in receipt of Housing Benefit or Council Tax Support (reduction more than 25%).

Apply for Be Independent Telecare Response services

Independent living comes from having help and support at hand whenever it’s needed.

Apply for Be Independent Telecare Response services

Be Independent Emergency response

Our Be Independent service is available 24 hours a day, 7 days a week.

In emergencies press your telecare 'red button' or telephone: 01904 645000 (option 1).

Other Be Independent services

We’re really proud of the work we do and what our help means for our customers and their families. Find out more about Be Independent services, including:

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