Garden Waste Subscription Scheme

What to do if your garden waste hasn't been collected

If you've subscribed to our scheme but your bin has not been emptied during your scheduled garden waste collection, first check:

you put your green bin out, at the correct location, by 7.00am on your scheduled collection day
your bin does not contain inappropriate, compacted, frozen or heavy materials - see what you can put in your garden waste bin
the bin lid is fully closed

In these circumstances, please report a missed waste collection.

Garden bins we cannot collect

You cannot report a missed bin if your garden waste wasn't collected because:

your bin wasn't at the correct location by 7.00am on your scheduled collection day
your bin contained inappropriate materials (known as contamination)
your bin contained heavily compacted or frozen materials
the bin was too heavy for our Waste Team to move safely
the bin lid was not fully closed

In these circumstances, we will not return ahead of schedule. You'll need to present your garden waste correctly for the next collection, or take your garden waste to Hazel Court HWRC or Towthorpe and Strensall HWRC.

Where 'contamination' continues, we reserve the right to cancel your subscription.

Refunds will not be issued for any missed collections.