How we process Household Support Fund payments
There are 2 routes for the Household Support Fund - Direct payments and discretionary.
Route 1 - Direct payments
There will be two direct payments to eligible households. These payments are intended to help families with household bills.
First payment
- £150 credit to their Council Tax account.
Customers won't need to apply for the credit. The credit will be applied direct to the customers Council Tax account.
- eligible credits will be applied direct to the customers Council Tax account in June
- you don't need to make a claim
- you'll receive a letter notifying you that you're eligible and will be receiving the credit
- £150 will automatically be paid directly to your Council Tax account by the end of June
- when the credit is made to your Council Tax account you'll receive a new bill
- the new bill will show the new balance after the credit to your account and your new reduced payments
- the bill will show any reduced instalments, if these are paid by Direct Debit these will change automatically
Customers who receive 100% discount on their Council Tax will not receive a credit.
Second payment
- cash payment of £100 in winter 2025
Qualifying residents will be invited by letter to apply to provide up to date bank details via an online form to receive their payment. The award will be paid directly into the resident’s bank account.
Route 2 – Discretionary
York residents, who are not eligible for the direct Council Tax credit or cash grant and need financial assistance to help with the rising living costs will open in April 2025
This application involves a standard means test around your current circumstances and the assistance needed to pay essential bills.
Any exceptional discretionary awards will be made on an individual basis as appropriate.