This accessibility statement should be read in relation to our main accessibility statement.
This statement applies to part of our online services available via our website - our 'parking portal' - used to administer parking permits and parking fines (known as penalty charge notices, or PCN); the functionality is provided by Taranto Systems Limited (TSL).
We know some parts of this system are not fully accessible, see Technical information about this system's accessibility.
Feedback and contact information for reporting accessibility problems
Get more information about:
Technical information about this system’s accessibility
We are committed to making our online services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations, 2018.
Compliance status
This part of our website is partially compliant with the Web Content Accessibility Guidelines (WCAG); non-compliances are listed.
Non-compliances and non-accessible content
Currently:
- all pages: some functional images lack alternative text - this relates to success criterion (A) 1.1.1
- page layouts: skip navigation links are missing in some templates - this relates to success criterion (A) 2.4.1
- text styling: certain elements fail minimum contrast ratio requirements - this relates to success criterion (AA) 1.4.3
- forms: missing labels, accessible names, and autocomplete attributes - this relates to success criterion (A) 1.3.1
- form validation: error messages are not linked to input fields or read aloud - this relates to success criterion (A) 3.3.1
- modals and dialogs: keyboard focus not trapped and no ARIA labels - this relates to success criterion (A) 2.4.3 and (A) 4.1.2
- dynamic content (for example, vehicles): status messages are not announced - this relates to success criterion (AA) 4.1.3
- headings and structure: visually styled headings not coded as headings - this relates to success criterion (A) 1.3.1
- page titles: some pages have duplicate or unclear titles - this relates to success criterion (A) 2.4.2
- session timeouts: no warning or ability to extend session - this relates to success criterion (A) 2.2.1
- videos: lack captions or transcripts - this relates to success criterion (A) 1.2.2
- link labels: some link names are vague or mispronounced by screen readers - this relates to success criterion (A) 2.4.4
- colour contrast: alert and button colours fail minimum contrast ratio - this relates to success criterion (AA) 1.4.3
- focus indicators: focus styling removed for inputs and buttons - this relates to success criterion (AA) 2.4.7
- mobile tables: important columns hidden on small screens - this relates to success criterion (AA) 1.4.10
- keyboard access: many interactive elements lack keyboard support - this relates to success criterion (A) 2.1.1
- ARIA associations: form hints, errors and statuses not announced - this relates to success criterion (A) 1.3.1
- labels and instructions: some controls lack clear labels or autocomplete values - this relates to success criterion (A) 3.3.2
What we’re doing to improve accessibility
We have identified the areas of this system that need to be addressed in order to meet accessibility standards; we're working with our suppliers to rectify known issues as soon as possible.
Preparation of this accessibility statement
This statement was last reviewed in October 2025.
Further accessibility fixes to address non-accessible aspects of this system are expected by 30 December 2026.